Tyler Glatting | Page 3

Twice have left my vehicle there and have been told it would be reviewed and looked at within 2 days and both times it has exceeded that timeframe before being looked at. Both times now it has exceeded a would be reviewed and looked at within 2 days and both times it has exceeded that timeframe before being looked at. Both times now it has exceeded a week to get my car serviced and returned. I am still waiting now on the since 0900 on the 12th of September when I dropped off the vehicle too 1pm now on the 20th of September to even have my vehicle inspected for the issue I brought it in for. The only time I have been contacted about 2:30pm on Friday to tell me they have not even looked at it. I am now contacting management to try and understand how this could take this long. Bonnie Rood would not connect me to the manager or his voicemail and was requiring more information then my name and phone number for him to call me back. Even began visiting my car's information and calling it off to me when I did not want to talk to her about my car, I wanted the manager to call me. This is not good customer service. Bonnie should listen to the customers requests not require them to give more information than they are expressing need for. If you ask to be called back because you wont connect someone, taking their name and phone number is all they give you, don't pursue more. The customer is not asking for you to assist them, they want who they are asking for. More

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Our car was fixed, the pick up and drop off experience was pleasant. The video walk through of the car being fixed was overkill as well as the amount of contact kept. A call after inital inspection, and was pleasant. The video walk through of the car being fixed was overkill as well as the amount of contact kept. A call after inital inspection, and then another call or text if something came up would have been enough. No need to call or text for when pick up or drop off the car was happening. More

by svetfjord Verified Customer Verified Customer

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Everybody at the store was very helpful prompt greeting. Prompt service told me it would take around two hours for a tire replacement and got me done in an hour and a half. Prompt service told me it would take around two hours for a tire replacement and got me done in an hour and a half. More

by TODDE222 Verified Customer Verified Customer

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They did great work, spent time with me to figure out what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything else! More

by Brodylang36 Verified Customer Verified Customer

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Tyler and Brad were very helpful in responding to my texts and sorting out my car battery warranty issue. They were also curteous. Thanks. texts and sorting out my car battery warranty issue. They were also curteous. Thanks. More

by MDODO Verified Customer Verified Customer

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I had a great experience and would recommend anyone to go here, Thanks again for the great service!!!! here, Thanks again for the great service!!!! More

by service95 Verified Customer Verified Customer

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Service was timely and complete at a fair price. Tyler was polite and explained what was being done and the part that needed to be ordered. Tyler was polite and explained what was being done and the part that needed to be ordered. More

by JEFF.BUCKMEIER Verified Customer Verified Customer

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Always happy with my service from VW Brookdale. They make me feel like I am important. They make me feel like I am important. More

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Outstanding customer service! !! They took considerarion of the cost and provided the best available option !! They took considerarion of the cost and provided the best available option More

by kordbmg Verified Customer Verified Customer

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Service dept was clean and I really liked the alignment check when I pulled in. Jason is friendly and explained what the recall was all about. Jon in parts is great and found a part I needed while I wa check when I pulled in. Jason is friendly and explained what the recall was all about. Jon in parts is great and found a part I needed while I waited for my service appointment to finish. Thanks More

by CHADSCI Verified Customer Verified Customer

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