Tyler Hillier

Roberto offered an amazing service! He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that ar He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that are not obvious. I would recommend him to anyone interested in buying a car at this dealer. Thank you, Roberto! More

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Attentive but not pushy, delightful but not fake. I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I walked off, visibly annoyed, Roberto noticed and approached me—not aggressively, not as a salesperson chasing a sale, but as a person who genuinely wanted me to leave the dealership with a better feeling about my evening. He didn’t pressure me. He just asked if he could help turn the experience around. That simple gesture made a difference. I ended up sitting down with him and finally having the conversation I came in for in the first place. This review is to praise Roberto for being professional, kind, and actually listening. He turned a negative into a positive—not for a commission, but because he clearly cares about how people are treated. That says a lot. More

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Roberto at Rusnak Mercedes of Arcadia is outstanding. He’s personable, kind, and incredibly knowledgeable about the Mercedes-Benz brand. His professionalism, honesty, and friendly approach made all the d He’s personable, kind, and incredibly knowledgeable about the Mercedes-Benz brand. His professionalism, honesty, and friendly approach made all the difference—I had other options, but I chose this dealership because of him. Roberto is someone you can truly trust. More

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Great facility , professional and knowledgeable staff and first class customer service! I would highly recommend MB Arcadia if you are looking for Mercedes Benz. first class customer service! I would highly recommend MB Arcadia if you are looking for Mercedes Benz. More

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The main reason I want to give a five star rating is because of the salesman Roberto who sold me my car. Roberto was very professional, courteous and extremely helpful. It’s usually very hard for me to because of the salesman Roberto who sold me my car. Roberto was very professional, courteous and extremely helpful. It’s usually very hard for me to buy a car you spend most of the day but overall, I feel good about the purchase. Thank you to all who helped us buy the car especially Roberto. More

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All the service people are fantastic very polite and Very knowledgeable Phil service manager is fantastic knowledgeable Phil service manager is fantastic More

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BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More

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Great Service great people. Scott helped me out with my needs. I really appreciated the great jobs he did. Scott helped me out with my needs. I really appreciated the great jobs he did. More

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Friendly, highly service oriented, professional, Made buying the car easy and a pleasure. My husband & I had Katrin Bassenger helping us. Her attention to detail & assisting us with finding the right a buying the car easy and a pleasure. My husband & I had Katrin Bassenger helping us. Her attention to detail & assisting us with finding the right auto was great. Very appreciative of all that she did for us. Everyone we met with seemed to just go over & above to help us. Love my new 2025 GLC 300, & so glad I walked in to Rusnak Mercedes in Arcadia. More

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I recently had to upgrade my car and Briana was very helpful and knowledgeable. She really help me getting a great deal! helpful and knowledgeable. She really help me getting a great deal! More

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