Tyler Letson

Everybody I have talked to was ready and willing to help. Very good customer service. Very good customer service. More

by sbrown1987 Verified Customer Verified Customer

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Had purchased a 2025 Ram 1500 there along with that had also bought a service contract, once I got home and carefully reviewed the contract, I was paying over $4k for the contract, I decided to go to the also bought a service contract, once I got home and carefully reviewed the contract, I was paying over $4k for the contract, I decided to go to the finance manager to cancel and after 8 weeks that they promised, the check had not made it to my financing bank. On week #9 I personally went again to follow up on it and we the finance manager and I had to submit the cancelation request again. Then after waiting, the following week I got in touch with Tyler Letson GM of (Ram frisco) and right away he got the ball rolling and within a few days the payment had processed. Tyler was very prompt and treated me with respect and took the matter on to his own hands to make sure I got my issue resolved. He kept in touch and even sent me a tracking number to see where the payment was. Thank you Tyler. More

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Clean and beautiful facility. Warm and inviting staff. Professional salesman and management team. We had a great experience at Frisco CDJR and will be recommending them to our fam Warm and inviting staff. Professional salesman and management team. We had a great experience at Frisco CDJR and will be recommending them to our family and friends. Thank you, Frisco team! Great job! More

by ksears86 Verified Customer Verified Customer

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They go above and beyond for their customers. This is the 3rd vehicle I've purchased from them and I will definitely be back. This is the 3rd vehicle I've purchased from them and I will definitely be back. More

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I recently had the most amazing experience at Frisco CDJR when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professiona when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professional, and stress-free. A huge thank you to Tyler, Aaron, Andre, Serena, and Chad, each of them went above and beyond to ensure I had the best experience possible. Tyler was incredibly knowledgeable and helped me find the perfect Gladiator that met all my needs. Serena made the financing process seamless and explained everything clearly. Andre ensured the entire transaction was efficient and hassle-free. Aaron’s exceptional customer service made me feel truly valued as a customer. a big shoutout to Chad for helping me with my trade-in. He made the process easy and gave me a great deal! If you're looking for a dealership that genuinely cares about its customers and provides top-notch service, Frisco CDJR is the place to go! I highly recommend them to anyone in the market for a new vehicle. Thank you all again for making this such a memorable and exciting purchase! More

by adrianahanson Verified Customer Verified Customer

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Brad and Tyler made the buying experience perfect. I would recommend this dealership, Brad and Tyler to anyone looking to buy a new or used vehicle. I would recommend this dealership, Brad and Tyler to anyone looking to buy a new or used vehicle. More

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It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything… More

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Excellent team on site at this dealership. Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to mak Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to make a customer and client feel special at the dealership. Hassle free. Definitely one of the best dealerships in the metroplex. More

by freddy.naidu Verified Customer Verified Customer

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Disappointing Experiences at Frisco Chrysler Dodge I would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience has been nothing short of frustrating, and I believe it’s essential to share my story. After buying a Grand Cherokee and an extended warranty that was highly recommended by the dealership, I encountered a year filled with numerous issues. Over $17,000 worth of repairs were needed, and I had to return repeatedly for problems that their certified mechanics were unable to resolve. The situation escalated to the point where I had to replace two different transmissions, only to be met with blame for simply driving my car. The service department's communication was severely lacking. I often left my vehicle for service, only to wait days without any updates. It became routine to not receive answers for over a week, with excuses ranging from staff illnesses to employees no longer being there. Throughout the year, my Jeep spent over 150 days in the dealership, and I frequently waited a month or longer to get it back. While there was one service manager who tried to assist me and a service director who genuinely listened to my concerns, many of my experiences with the staff were disappointing. I often felt like my worries were an inconvenience for them. When I finally approached the general manager for help, I was met with a used car sales manager who was dismissive and disrespectful. He suggested that the issues I faced were solely my fault because I drove my car, rather than acknowledging the service failures. The best offer I received from the GM was an exorbitant 18% interest rate, which felt exploitative given my circumstances. After this experience, I decided to seek a new vehicle elsewhere. I am pleased to report that I found a much better deal at another Dodge dealership, where the service was exceptional, and I secured financing at half the rate. I cannot express the immense sense of relief I feel now that I no longer have to return to Frisco Chrysler Dodge. The level of disrespect I encountered from the staff was disheartening. As a customer, I believe it is essential to be treated like a valued guest rather than an inconvenience. It's important for businesses to foster an environment where customers feel respected and appreciated. I am grateful to have moved on to a dealership that embodies these values. In summary, my experience at Frisco Chrysler Dodge was frustrating and disappointing. I felt that the dealership did not prioritize customer care or take responsibility for the issues I encountered. I am relieved to have moved on to a dealership that values its customers and provides the level of service one would expect. I hope others can learn from my experience and consider their options carefully. More

by K Verified Customer Verified Customer

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Don't shop here worse than internet scammers! !!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and che !!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and cheaters. Frisco Jeep is exactly this. More

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