
46 Reviews
Write a Review46 Reviews of Tyler Torres
July 19, 2025
Everyone was helpful and patient- mostly. Kevin showed a bit of annoyance when talking with my husband who can be tough. But Kevin should be able to hide the frustration better. Kevin showed a bit of annoyance when talking with my husband who can be tough. But Kevin should be able to hide the frustration better. More
Other Employees Tagged: Kevin Pereira, Manuel Furtado, Tioni Martinez
July 09, 2025
FALSE PROMISES When I purchased my used F150 that the manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil change and that I did not need to use a Ford dealership. When I presented Josh with my receipt he had told me there were Ford pass points that I could have used and they aren't paying for my oil change. BUT when you go onto Ford pass it states that the points are not available until 60 days after purchase. Digging deeper into the app you have to request your points and they instantly appear. I have emailed Josh and the manager (Tyler Torres) since June 14th and neither of them are responding to me. Here is my 1 star updated review from my original May 3rd review. Hope it was worth the $77 you didn't want to reimburse me for OR should have done an oil change before the truck left your lot. More
Other Employees Tagged: Josh Kidwell
June 07, 2025
The staff was very helpful. They tracked down the car we wanted. The financial people were easy to work with too. They tracked down the car we wanted. The financial people were easy to work with too. More
Other Employees Tagged: Bryce Sewall, Kim Duarte, Matthew Sartini, Richard Frost, Manuel Furtado, Tioni Martinez
March 04, 2025
WARNING TO EVERYONE WATCH OUT. I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dea I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dealership claims they do not have to inform customers of minor accidents even though if is considered an accident on the report so now I’m going to have trouble ever selling it. They refuse to buy the truck back from us. THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS they also sold a car that was rolled over and claimed it has never been in an accident. More
Other Employees Tagged: Rick Torres
February 28, 2025
Worst run business ever. They steal from you lie to u and don't care about you at all. Stay as far away as possible. A week later and I just got an email from dealerrate They steal from you lie to u and don't care about you at all. Stay as far away as possible. A week later and I just got an email from dealerrater asking me to change my review because Empire Ford had asked them to because they have resolved the issue. If robbing your customer then laughing in their face and kidnapping their vehicle is resolved then sure. Also when they did a $200 test I didn't ask for they broke my ac or my digital thermostat. I'll have my heat on and then all of a sudden the ac will kick on and go to negative 25- negative 50 degrees. Hacks and liars, clear liars as they tried saying they fixed their lies. It's not just this one time either, every time I went their for 3 years it was absolute ridiculous. They just can't run a buisness, I said I would never go back but a recall forced me to. And when they did my free recall they did some bogus diagnostic test that cost over $200. Then stole my vehicle until I paid them for bogus service Noone asked for More
Other Employees Tagged: Rick Torres, Joe Ribeiro, Josue Carchipuendo, Victor Whelan , David Pacheco
February 22, 2025
From the second I pulled in the parking lot I was treated very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. Will definitely buy from them again. More
Other Employees Tagged: Roberto Perez, Katie Bessette , Esteban Ordonez 5 stars.
February 22, 2025
Josh is an amazing sales person. Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruin Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruined my experience. More
Other Employees Tagged: Roberto Perez, Katie Bessette, Joshua Lehmann
February 21, 2025
I love owning a Ford. My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeab My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeable and helpful. He listened to our needs and wants. We bought a 2021 Ford Escape. We will be referring people to him as well as this dealership. They helped us out and got us into a much better car. More
Other Employees Tagged: Bryce Sewall, Robert McMahon, Katie Bessette
December 18, 2024
Very easy to work with did not have to spend a lot of time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob McMahon More
Other Employees Tagged: Robert McMahon
December 18, 2024
Everyone I dealt with was fair and professional, rare these days in New car dealerships. these days in New car dealerships. More
Other Employees Tagged: Roberto Perez, Robert McMahon