VICTOR RIVERA-SOTO | Page 5

No communication at all about delays on vehicle repairs. Made an appointment to get a tire replaced and wheel repaired and was given an estimate of 24-48 hours. After waiting 48 hours we had to call and fig Made an appointment to get a tire replaced and wheel repaired and was given an estimate of 24-48 hours. After waiting 48 hours we had to call and fight thru the automated phone system then wait several hours for a call back that it would be another day or two before the car would be ready. Waited and called back to go thru the same phone hassles to only be told it would now be at least another 3 days before the car would possibly ready. Planning on being without our car for two days is one thing but now at least a week is another and they have no loaner vehicles available? Come on you are a car dealership you have cars!!! Biggest complaint is none of this was communicated to us unless we made multiple phone calls and waited hours for responses. Sales experience was great but we will never go back for service even if that means we lose the service plans that we purchased with the vehicle. More

by Klsilli Verified Customer Verified Customer

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Great service! All the personnel are very professional and knowledgeable highly recommend this dealership for cars sales and service All the personnel are very professional and knowledgeable highly recommend this dealership for cars sales and service More

by MBMASLANIK Verified Customer Verified Customer

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We had a great experience at Emich. We went for one vichle and left with two. Bart was great to work with. He took time to hear our wants and ensured we fully understood both vichles. We went for one vichle and left with two. Bart was great to work with. He took time to hear our wants and ensured we fully understood both vichles. Gideon who was shadowing, also offered us fine service. We can't leave without mentioning Gloria who was friendly and great to work with through the financing process. Overall we were pleased with Emich Cherolet and we would definitely recommend them to family and friends. More

by Vicki Verified Customer Verified Customer

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Victor was so helpful in getting our tire sensors fixed on our cargo van. He even helped us understand how to repair the problem in the future. on our cargo van. He even helped us understand how to repair the problem in the future. More

by CONTACT26 Verified Customer Verified Customer

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Getting my vehicles scheduled and serviced with Emich has always been easy and seamless. Victor Rivera-Soto is great to work with and he comunicates well. always been easy and seamless. Victor Rivera-Soto is great to work with and he comunicates well. More

by maria_woolard Verified Customer Verified Customer

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They have always cared form vehicle with the utmost professionalism. The appointment system works very well, and my vehicle maintenance is typically completed within the time stated if not sooner. professionalism. The appointment system works very well, and my vehicle maintenance is typically completed within the time stated if not sooner. More

by DSCOMER Verified Customer Verified Customer

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They are always helpful as soon as I walk in. They make it easy to check my truck in for service. They finished with the service when they said they would be and there were no hidden charges. They make it easy to check my truck in for service. They finished with the service when they said they would be and there were no hidden charges. More

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Not happy with the effort in finding the problem with my truck worst experience there truck worst experience there More

by DALESISNEROS Verified Customer Verified Customer

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I have always gotten great service from Emich for the fleet of SUV's that I look after. Communication with and from them goes really well. They work within my schedule in office days. fleet of SUV's that I look after. Communication with and from them goes really well. They work within my schedule in office days. More

by maria_woolard Verified Customer Verified Customer

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Every time I got in for service or for just general question they are always so helpful. Very professional. question they are always so helpful. Very professional. More

by BRITTDAISY0506 Verified Customer Verified Customer

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