VU DOAN
VU DOAN at Toyota of Rockwall

VU DOAN

Product specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

Contact Me
4.9
30 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

1 mo

4.9

30 Reviews

Write a Review

30 Reviews of VU DOAN

February 13, 2026

Dealership Rating
Employee Rating

Toyota of Rockwall sent me an email claiming all used prices were lowered, but nothing changed. Negotiations were inflexible—only add-ons removed. They seemed indifferent to earning my business. More

by Michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Melvin Benjamin, QUINCY FOSTER

Feb 18, 2026

Toyota of Rockwall responded

Thank you, Michael, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 02, 2026

Dealership Rating
Employee Rating

Honest and caring about the people they do business with-no surprises a refreshing approach to car buying. More

by klwelty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carmelo Adorno

Feb 03, 2026

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 13, 2026

Dealership Rating
Employee Rating

It was my first experience buying a car and it was delightful , thanks to Vu and Melissa and everyone that helped us choose the right car . Definitely recommend Toyota of Rockwall as top notch dealer More

by mconstanzacoronel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 13, 2026

Toyota of Rockwall responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 10, 2026

Dealership Rating
Employee Rating

Very grateful and a blessing to come back and receive such great support..VU the salesman was such a good person and Steve gave his all to help me purchase my new car!! I’m very thankful for all that the More

by denisemckinnney9532
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve

Jan 11, 2026

Toyota of Rockwall responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

December 12, 2025

Dealership Rating
Employee Rating

The process was quick, easy and out the door. They really made sure that everything was checked and the health of the vehicle was good. More

by PASTORMBHENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 04, 2025

Dealership Rating
Employee Rating

Just bought my 3rd car from Rockwall Toyota. Honest, low pressure, great pricing! Vu Doan helped me with this purchase. He’s the best! More

by dvbask
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel

Dec 04, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 17, 2025

Dealership Rating
Employee Rating

Quick process and reasonable price, we also had positive experience with sale person. We would come back More

by dinh.hien
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aubrey Price

Nov 18, 2025

Toyota of Rockwall responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Toyota of Rockwall are glad to have you as a customer.

October 26, 2025

Dealership Rating
Employee Rating

We enjoyed working with ALL the staff at Toyota of Rockwall!! Many thanks to Mr. Vu in walking us through the process, as we waited for the arrival of our Land Cruiser! More

by Paula King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JEFF LAND , Marcia Strickland

Oct 26, 2025

Toyota of Rockwall responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 21, 2025

Dealership Rating
Employee Rating

Came in with my child and they were so helpful and kind and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had w More

by Rosabenavides23
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Oct 21, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 03, 2025

Dealership Rating
Employee Rating

The purchase with Vu was good. But it went downhill from there. Kevin charged us for sakes tax which he shouldnt have. It took us almost a month to get a refund and the refund amou More

by bradholcomb66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: KEVIN PERKINS, Kaitlyn M was great. 5 stars.

Sep 07, 2025

Toyota of Rockwall responded

Thank you for this feedback, Brad. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

1

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