Vanessa Mayo

I had a pleasant experience and the service was completed ahead of schedule. I was also pleasantly surprised when driving home that you topped off the gas tank. THANKS ahead of schedule. I was also pleasantly surprised when driving home that you topped off the gas tank. THANKS More

by kcwright74 Verified Customer Verified Customer

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Excellent sales but pathetic service. After two weeks in my new (certified) car, I was charged an unacceptable $100.00 for an ‘inspection’. One thing listed was inspecting the floor mats! After two weeks in my new (certified) car, I was charged an unacceptable $100.00 for an ‘inspection’. One thing listed was inspecting the floor mats! Didn’t even reset the clock or fill the windshield washer fluid. I’ll be contacting the G.M. (Eric) tomorrow. Pathetic at best. 😞 More

by e.mcgonigle84 Verified Customer Verified Customer

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The Service Department is amazing from start to finish! Dallas goes above and beyond to make sure that you are taken care of and kept well informed of what the status of your vehicle the entire time it is Dallas goes above and beyond to make sure that you are taken care of and kept well informed of what the status of your vehicle the entire time it is being worked on. Sparky even takes extra care in making sure that your vehicle is nice and clean waiting for you when you come pick it up. 10/10 would recommend 🤩 More

by vlmayo0719 Verified Customer Verified Customer

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Everyone in the dealership is amazing! From the front of the house to the back of the house. Everyone is amazing! From the front of the house to the back of the house. Everyone is amazing! More

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We had a great experience with our vehicle purchase. Our experience went very well, we would recommend you. Our experience went very well, we would recommend you. More

by tmead59 Verified Customer Verified Customer

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I’m quite disturbed that I paid nearly $100 dollars to have a certified car I bought 2 weeks ago to have ‘reviewed’. I will soon be contacting the leadership team. When we bought this car a few weeks ago have a certified car I bought 2 weeks ago to have ‘reviewed’. I will soon be contacting the leadership team. When we bought this car a few weeks ago Vanessa told us to bring it in if we have any issues. We purchased additional coverage for various components so I was shocked to see no oil change or tire rotation which both should be covered at no cost. Also, we’ve never had the fob battery replaced in our 2015 Lexus which has nearly 130,000 miles. Surprised our new 2025 Lexus needed the battery replaced. Any word on potentially finding our garage door opener transmitter in the 2025 Subaru Ascent Touring we traded in? Lastly, I requested G.M. Eric be consulted about a reduction on the cost of the All-Weather Floor Mats as these were included when we purchased our 2015 Certified Lexus ES 300h. Please advise at earliest opportunity. Thank you - Eric and Robin McGonigle (316) 619-2769 More

by e.mcgonigle84 Verified Customer Verified Customer

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Great experience from start to finish with the expert guidance from Vanessa through it all. Loved completing the contract paperwork from home and having the car delivered to my home. guidance from Vanessa through it all. Loved completing the contract paperwork from home and having the car delivered to my home. More

by timbyram438 Verified Customer Verified Customer

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I had a great experience at this dealership. I would come back solely to deal with Vanessa. Great hire! I would come back solely to deal with Vanessa. Great hire! More

by stacyamwagner Verified Customer Verified Customer

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Our experience with this dealership is that they were fair, patient, no pressure and informative. fair, patient, no pressure and informative. More

by cmacall7 Verified Customer Verified Customer

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1st saleperson tarnished my image of Walser. Sassy, argumentative, condescending, didnt feel like she was here to help me. Heard comments like "well it is a used car" when i saw deep scratches Sassy, argumentative, condescending, didnt feel like she was here to help me. Heard comments like "well it is a used car" when i saw deep scratches in paint. She did show us the braking feature but knew we were irritating her due to being close to closing- i had cash and was ready to buy, but had to return 3x. Felt like she wasnt being honest and never on my team. Luckily for Walser, Rosalie redeemed the sale situation. Everyone else we encountered was respectful and kind including the guys who prepped the car More

by TINA. Verified Customer Verified Customer

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