Vanessa Quinones | Page 3

Process was fairly easy but no explanation of service or warranty. Finance was a joke, Benny was not knowledgeable about using outside financing (USAA) and said I would have to wait a day if using outside warranty. Finance was a joke, Benny was not knowledgeable about using outside financing (USAA) and said I would have to wait a day if using outside financing and that it takes 45-60 days for the loan to fund. I find this hard to believe as the loan amount is already showing on my USAA accounts. Nobody explained the free service calls provided by Toyota nor was anything explained about the truck. I am also kind of upset about only being provided one key fob at the time of purchase and when I questioned Mr. Adorno about it he said I should have bought the green light bundle which would cover key replacement. When questioned if there were additional keys in the parts section he said there was and I could purchase one if I wanted to. I am pleased with the truck but much like previous purchases from Toyota of Rockwall the service leaves a lot to be desired. Over the years we have purchased 4 vehicles from your dealership and each purchase has issues. Hard to support local with the continued issues. More

by emurray526 Verified Customer Verified Customer

Report | Print

we feel SO Blessed to have had “ Jimmy Le” as our “ Salesman!” All of your “Dream TEAM” Agents/ Managers “ Were Terrific! I am SO PROUD Of “My New, “ Forever, New TOYOTA!” we feel” BLESSED ,” to Salesman!” All of your “Dream TEAM” Agents/ Managers “ Were Terrific! I am SO PROUD Of “My New, “ Forever, New TOYOTA!” we feel” BLESSED ,” to have purchased MY New CAR from Your Fine Dealership!” “I intend to “ Spread the WORD” Re All of the ABOVE!” “We’ll see “ Jimmy Le” AT THE TOP!”🤗👍👆🏻 “THANKS, & “GOD BLESS YOu ALL!!”👈 More

by faithfulfaye Verified Customer Verified Customer

Report | Print

Great dealership and finance department they did a wonderful job getting me in and out and I look forward to doing business with them again in the near future wonderful job getting me in and out and I look forward to doing business with them again in the near future More

by roman.smith78 Verified Customer Verified Customer

Report | Print

Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615 Verified Customer Verified Customer

Report | Print

Our experience was quite interesting. I hope management actually reads this. Found a car I liked online and started an inquiry. Daniel Molina reached out to me and we scheduled an appoint I hope management actually reads this. Found a car I liked online and started an inquiry. Daniel Molina reached out to me and we scheduled an appointment for the same day. So far, he had been great. Then, when I got to the dealership, he was with another client and Vanessa helped me. She showed me the car, we drove around, and she was absolutely amazing. Daniel took over afterwards and after reading the price breakdown, the dealership was trying to make me buy a Green Light Bundle package which I was not interested in. Daniel was pretty much saying I had no other option but to buy it. That's ridiculous. He went back and fourth with the manager saying they could not remove the almost $4,000 package because the car was coming with all those features in the package and they had the package installed to sell the car. I read the CarFax and it was RIGHT THERE that all those features had been installed when the car was brand new and before the first owner even bought it. Which means, they had sold that package to the first owner and were trying to sell it to me again. Daniel was so freaking pushy about it... I didn't care about the package or what it offered. I didn't need it and I wasn't going to pay 4 grand for it. Daniel started to get irritated, and so did we. Even after going back and forth 4 times with the manager he still tried to make us buy it. I about to walk out and go to another dealership, seriously!!! Then Vanessa showed up and saw how irritated we were with Daniel and took over. She asked if they removed the package we'd buy the car and I said YES!!! That's all we've been asking for for the past hour!!! Vanessa talked to management and the package was removed. Daniel never showed up anymore, he literally disappeared. Vanessa finished all the paperwork with us until and made sure we were satisfied and done with everything. She was exceptional, not because she got us the package removed, but because her attitude was very professional and she is very caring. During the finance part, Scott was amazing too and very professional. I do want to point it out that the online price advertised was "Green Light Bundle Price $xx,xxx" That's a false advertisement as the price did not include the package. Management needs to fix this as it is misleading information. I understand the dealership wants to make money, but to lie to customers is just unacceptable. More

by keysefonseca Verified Customer Verified Customer

Report | Print

The vehicle that I wanted Vanessa and Corey were able to locate, which was out of state. The one small missing part issue was resolved. locate, which was out of state. The one small missing part issue was resolved. More

by neal.kuznar Verified Customer Verified Customer

Report | Print