It was a little frustrating for me but they did
everything to make sure I was happy
everything to make sure I was happy
More
by Magic
Verified Customer
Verified Customer
Sep 17, 2023 -
Universal Nissan responded
Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that Victor was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Victor was great and the salesman portion of the process
was perfect. I test drove the car I wanted within 15 minutes and the overall process explanation for purchase was good. My issue came with the timi
was perfect. I test drove the car I wanted within 15 minutes and the overall process explanation for purchase was good. My issue came with the timing of the overall transaction and more importantly, the financing portion of the process. In regards to the timing, we arrived 30 minutes after Universal Nissan opened and spent the next five hours finalizing the deal. Of that time, only 30 minutes was needed to find the car, test drive it, and determine that was the one that I wanted. For the financing portion, our rep was rude (to me and the salesman), didn't openly explain much without me asking questions, and was going to give me a higher rate until I asked more questions and showed my disdain for the rate based on my high credit score. Again, the car is great, the salesman was great, but the time it took to complete the process and the financing portion of the process were horrible in my experience.
More
by SentraOwner
Other Employees Tagged:
Finance Department
Apr 10, 2023 -
Universal Nissan responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Gina Nava
Reputation Manager
gnava@universalnissan.com
Victor, Juan and the entire sales team at Universal
Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so
Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so much guys.
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by VICTORIA DALEY
Verified Customer
Verified Customer
Other Employees Tagged:
Juan Crespo
, Josh Lugo, Jake Mcneely
Nov 23, 2022 -
Universal Nissan responded
Victoria, Thank you for your very kind review. Juan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalnissan.com
Crooks!
!!! Never again. Made unkept promises, lied about car delivery date, horrible communication, they only care about stuffing their pockets.
!!! Never again. Made unkept promises, lied about car delivery date, horrible communication, they only care about stuffing their pockets.
More
by Md
Sep 15, 2022 -
Universal Nissan responded
Delivery dates are estimates of when a vehicle is scheduled to arrive at our dealership. Vehicles come from the factory and are shipped by a 3rd party. This process can occasionally be delayed due to circumstances related to shipping. Although delivery can be delayed, your car is still on the way, it isn't gone and we would never keep your money and leave you without a vehicle.
Sep 19, 2022 -
Universal Nissan responded
Thanks for your follow up. We are aware that our Customer Relations Manager took the time to speak with you to further understand your situation and connected you with a manager who resolved your issue and found another new vehicle for you since your original purchase was delayed. She also took the time to personally greet you and ask if there was anything else you needed upon your visit to our dealership. We always aim to provide the best customer service possible, we just ask that our staff is addressed kindly and with respect as we will always do the same for you. We value your business and hope you enjoy your new ride.
Sep 16, 2022 -
Md responded
Your Customer Relations Manager has a horrible attitude, again NO communication, my lease is 3 days away from being up and no car still, don’t give a damn about 3 rd party carriers, I was TOLD the car would be in on the 15th. So says what you wants crooks, NEVER EVER again will I do business with you all. I see hundreds of people everyday and I will make it known of how I was treated!!!
Sep 20, 2022 -
Md responded
With me respect is earned NOT given. She is far from a Manager. Again still overall a horrible experience. If she was so respectful like you claim she is she should have apologized from her nasty attitude. NEVER EVER will I do business again at universal Nissan. Worst experience ever!!!!!!!!!
Muy contento con mi compra.
Fui a comprar una Frontier y Victor me dio toda la informacion que necesitaba. Estoy muy satisfecho con mi Pick up
Fui a comprar una Frontier y Victor me dio toda la informacion que necesitaba. Estoy muy satisfecho con mi Pick up
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by Humberto Arias
May 31, 2022 -
Universal Nissan responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Victor could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
The people were friendly, facility was clean and
organized. I would recommend to anyone looking for a vehicle.
organized. I would recommend to anyone looking for a vehicle.
More
by HECTORANGELES48
Verified Customer
Verified Customer
Mar 14, 2022 -
Universal Nissan responded
Thank you for your business and this review, Hector. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Victor was amazing, very helpful and really took the time
to work with us. Enjoying my new car!
to work with us. Enjoying my new car!
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by Tsantiago5
Mar 01, 2022 -
Universal Nissan responded
It's great to hear that Victor was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Universal Nissan!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Great service! The staff super nice and they went beyond
to accommodate my needs
to accommodate my needs
More
by ESTHERYARELIS
Verified Customer
Verified Customer
Other Employees Tagged:
Alfonso Scurry
, Cesar Arteaga, Alexis Mangual, Felix Matos
Jun 22, 2021 -
Universal Nissan responded
Thank you for taking the time to write this review, Esther! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Nissan are glad to have you as a customer.
Truly the better place to buy
Susanna- Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Excellent help in purchasing a vehicle, from first step
to final sale. Victor was very nice and did everything to provide exactly what I was looking for in the chosen vehivle.
to final sale. Victor was very nice and did everything to provide exactly what I was looking for in the chosen vehivle.
More
by Nielsen
Mar 01, 2021 -
Universal Nissan responded
Thank you for sharing this kind review with us!
Mar 01, 2021 -
Nielsen responded
Keep up the great service to customers!
I went to Universal looking for a Car a Victor Arana gave
me all the information that I needed. I bought a Nissan Altima. Love it. Truly recommend Victor
me all the information that I needed. I bought a Nissan Altima. Love it. Truly recommend Victor
More
by Pili
Oct 23, 2019 -
Universal Nissan responded
Pili, This is great to hear and we appreciate you taking the time and letting us know how your visit went with Victor, Congrats!
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