Victor Gutierrez

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear that your second vehicle purchase with INFINITI of Lynnwood was a smooth one, and we’re honored to have earned your continued trust. We also appreciate your honest ratings on the different aspects of your experience — your feedback helps us improve and continue providing excellent service. If you have any questions or need anything at all, please don’t hesitate to reach out to me. We’re committed to providing the best possible customer service and look forward to assisting you again in the future! Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We’re glad to hear that our team went above and beyond to help you get your car and assist with any issues afterward. Your satisfaction and willingness to do business with us again mean a lot. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the fantastic review Michael! We're thrilled to hear that Rey provided such a great experience by truly listening and delivering on what mattered most to you. We’re also glad the rest of the team contributed to making it one of your best car-buying experiences! We truly appreciate your kind words and the trust you placed in us. If you ever have any questions or need anything moving forward, please don’t hesitate to reach out—we’re always here to help. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hola Memo, Gracias por compartir tus comentarios. Siempre nos esforzamos por ser transparentes con nuestros precios y asegurarnos de que cada cliente comprenda completamente los términos de su compra antes de firmar. Según nuestros registros, visitaste varias veces, revisaste todas las tarifas y hiciste preguntas sobre cada una antes de hacer una oferta, la cual aceptamos. Entendemos que han surgido inquietudes después de la transacción, pero la compra se completó de manera justa y con pleno acuerdo en el momento de la firma. En este momento, la compra se ha completado y no podemos hacer cambios en el acuerdo. Si tienes alguna pregunta sobre la compra o deseas discutirlo más a fondo, no dudes en comunicarte con: MARIO RODRIGUEZ Gerente General de Ventas INFINITI de Lynnwood 📞 (425) 563-6600 🌐 INFINITIofLynnwood.com

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re so glad to hear that you found our dealership helpful and honest. It means a lot to us that we could provide a great experience for your sister. We truly appreciate your support and look forward to assisting you and your family in the future! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your fantastic 5-star review! We're so happy to hear that Rey and Victor provided a friendly, professional, and low-pressure experience. It’s great to know they worked with you to create a deal that felt right for everyone. We truly appreciate your support and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience with us Melissa. We're sorry to hear that you encountered issues initially, but we're happy to know that once you connected with the right person, your concerns were resolved. We'll be sure to pass along your kind words to Joel and the rest of our team. We strive to make sure every customer leaves satisfied, and your feedback means a lot to us. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Congratulations to you! Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had an amazing experience purchasing your first QX60! Buckle up, with INFINITI, the road ahead is not just endless, it's infinitely luxurious! Enjoy your new vehicle, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com