Victor Reynoso | Page 7

Customer Service was great The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I bought the car. I did not realize it had expired so ended up paying for the 60,000 service twice - once with the prepayment and once when the car received the service. Victor called Toyota Finance to see if they would approve the prepayment and was told no. I also called and spoke to a supervisor who would not budge. His argument was that the contract had expired. While I understand that I believe if I have already bought something that should be honored. I feel cheated and will never buy that option again - that is if I decide to buy another Toyota. More

by TERRY.CLAUSER Verified Customer Verified Customer

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Double filament bulb fixed Went to visit the dealership to get serviced done on the bulb filament and the person helping us was very nice guy. me and my kids didn’t have to wai Went to visit the dealership to get serviced done on the bulb filament and the person helping us was very nice guy. me and my kids didn’t have to wait for a long time probably less than an hour and they did a really good job . More

by sarah_buhisan Verified Customer Verified Customer

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Excellent service 2018 Camry from body shop,2016 Corolla 20k & recall,2017 rav4 15k friendly people excellent service thank you for everything get it done all our cars 2018 Camry from body shop,2016 Corolla 20k & recall,2017 rav4 15k friendly people excellent service thank you for everything get it done all our cars and truck 👍👏 More

by godoyviloria Verified Customer Verified Customer

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Didn't go as expected, but turned out great Matthew was the first to help me out and he was very kind and courteous. Took care of my check-in with no problems. Later in the evening, Victor calle Matthew was the first to help me out and he was very kind and courteous. Took care of my check-in with no problems. Later in the evening, Victor called me to say that my car was not going to be ready on time but informed that a rental car could be provided at no cost, if needed. He also discounted my final bill due to the inconvenience. Pleasure to work with. More

by sillerelyt Verified Customer Verified Customer

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Excellent Service Department I wanted to say thank you to Victor Reynoso and Jeannette for the excellent service you provided today. Your attention to detail doesn't go unnoticed I wanted to say thank you to Victor Reynoso and Jeannette for the excellent service you provided today. Your attention to detail doesn't go unnoticed and is much appreciated. More

by GREGORYLUTHER Verified Customer Verified Customer

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excellent will recommend Daniel to my freinds and family brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explaine brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explained what needed to be down and how long the service would take . I will ask for Daniel everytime I come in for a service now . Great job! More

by OGATCHEL Verified Customer Verified Customer

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Prompt and expansive assistance Jeremy Coffelt guided us through the process and answered all of our questions. He made the whole process easy to understand and helped us determine t Jeremy Coffelt guided us through the process and answered all of our questions. He made the whole process easy to understand and helped us determine the best car for our needs. More

by JHOEKSTRA0203 Verified Customer Verified Customer

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Damaged my vehicle on first visit but friendly center I hate to give a poor review as all my visits to any Toyota service have been 5 stars. Went into Elk Grove Toyota for a routine maintenance. 1.5 hou I hate to give a poor review as all my visits to any Toyota service have been 5 stars. Went into Elk Grove Toyota for a routine maintenance. 1.5 hours after I left, they called to ask me to check if my car was leaking oil. The advisor told me the mechanic struggled to open my oil filter cap and used some "muscle" and had noticed leakage under my car but was not certain if it was from my car. To my disappointment, oil was dripping under my car when I checked and my license plate was bent forward and half my souvenir plate frame was gone. I was running errands with my small child and was driving the car for about 2 hours by the time I returned home. I was nervous to drive it back to the center 20 minutes away, but thankfully, they sent out their tow service the next day. Staff is friendly and very helpful, but this was a little careless and I'm not sure why the advisor and myself, were notified 1.5 hours after I had picked up the car. I should have not left the lot with it, if there were any doubt in the safety of my car. More

by WINNIEJD Verified Customer Verified Customer

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Highly recommended im giving the dealership excellent service. prompt respinse when i arrived seen by agent right away. explained all details . left satisfied with serv im giving the dealership excellent service. prompt respinse when i arrived seen by agent right away. explained all details . left satisfied with service. highly recommended More

by jay t Verified Customer Verified Customer

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Excellent service The service people were friendly. The service was quick! Victor was knowledgeable about what service my 4Runner needs. I also waited for a car wash. The service people were friendly. The service was quick! Victor was knowledgeable about what service my 4Runner needs. I also waited for a car wash. More

by TLSAETEURN Verified Customer Verified Customer

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