Victor Santana Sr | Page 3

Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. Everything was very clean and I was in and out very quickly. More

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Excellent service Victor always takes care of me my car always come’s out clean after service always come’s out clean after service More

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I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly. More

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The service Dept is great ! My experience not so great. Brogan Cadillac has a way of making an African American consumer Feel invisible. On several occasions when I walked into the dealership or my wife an Brogan Cadillac has a way of making an African American consumer Feel invisible. On several occasions when I walked into the dealership or my wife and I would walk in, Sales people and managers would walk by and never even say hello, I would see other people come in the door and from the moment they walked in were greeted immediately, They were spoken to several times. This happened on several different occasions even after the vehicle purchase. I could walk into the dealership and still feel invisible. To tell you the truth it had a Trumpy feel to me. This is just one man’s opinion. I cannot speak to everyone’s experience with Brogan or every African-Americans experience with Brogan. I can only speak for my experience. this is actually my third Cadillac with Brogan over the years. I have been driving Cadillacs since 1979 and I have only bought three from Brogan and they are my closest Cadillac dealer More

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Love my new XT5 and my associate Alex Santos was a pleasure Love my new XT4! Alex Santos was such a pleasure to work with. Knowledgeable and so helpful. He knew the car well and all of its features. Great liste Love my new XT4! Alex Santos was such a pleasure to work with. Knowledgeable and so helpful. He knew the car well and all of its features. Great listener. More

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Nice People to do business with Very satisfied with Brogan Cadillac and my Salesman Alex Santo Victor in Service is very helpful too Family owned dealer. Owner is always available Very satisfied with Brogan Cadillac and my Salesman Alex Santo Victor in Service is very helpful too Family owned dealer. Owner is always available if you should need him. More

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car service/new car referral Brogan Cadillac is a five-star dealership as you would expect from a Cadillac dealership. However, they went above and beyond the call of duty in thei Brogan Cadillac is a five-star dealership as you would expect from a Cadillac dealership. However, they went above and beyond the call of duty in their candid evaluation of my vehicle, which I have been holding onto since 2004, and their referral to assist me in my look for a new vehicle. The outstanding Victor Santana Sr. in the service department had my car evaluated to see if it would be feasible to repair my vehicle in order to make it safe to drive. Despite my coming in without an appointment, Victor arranged for me to have a 2019 XT5 loaner vehicle to drive while the service department evaluated my vehicle. After enjoying nearly a week of driving the XT5 I fell in love with the speed, technology, and elegance of the vehicle and was inclined to look into what it would cost to purchase/lease a vehicle of such caliber upon the recommendation of Victor that the $3,000+ dollars to fix my vehicle would be much better spent on getting me into a newer vehicle. Not only did Victor look out for my best interests in the evaluation of my vehicle, but he gave me a hand picked five-star veteran salesman named Keith Rivers to assist me with my desire to get a new vehicle. When I say five-star I mean it. This brother rolled out the red carpet in terms of his sincerity and understanding of my situation. He spent hours of his time handling the most finite of details regarding my concerns with a purchase/lease of a new vehicle, and even recommended the possibility of a certified pre-owned vehicle that would be perfect for my situation. The aspect of Keith I liked most was how talking to him was like talking to one of my old friends of 40 years. There were no aggressive sales techniques in him. Just good old southern hospitality. Ultimately, the entire experience which could have been very unsettling, in reality, was nothing short of a true blessing. I had already befriended Victor as a top quality serviceman, but was able to add Keith Rivers to my list of friends at Brogan Cadillac that have provided me with A-rated service. More

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Purchasing a new car made easy My first new car purchase in 7 years, and it was a great experience! Working with Kristina Stepanenko was a true pleasure. Worked out a great deal, ca My first new car purchase in 7 years, and it was a great experience! Working with Kristina Stepanenko was a true pleasure. Worked out a great deal, car was promised on time and ready. The trade was made easy. No hassles, I will recommend Brogan Cadillac and Kristina to my family and friends. More

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Lease of new vehiclr This is the 4 th time that I have either leased or purchased a car from this dealer . My experience has always been top notch. Chet Livingston is ve This is the 4 th time that I have either leased or purchased a car from this dealer . My experience has always been top notch. Chet Livingston is very through in what he does as is Rocky, My experience in the service area has always been exceptional. I recommend Brogan to anyone interested in a new Cadillac . More

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No other place to buy a Caddy from #askforalex No other place to get a caddy from, Alex was super helpful and got me what I needed @ exactly my pricepoint , great experience and will be a long time No other place to get a caddy from, Alex was super helpful and got me what I needed @ exactly my pricepoint , great experience and will be a long time returning client More

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