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Victor Santana Sr
Victor Santana Sr at Brogan Cadillac Totowa

Victor Santana Sr | Page 2

Service Consultant

Brogan Cadillac Totowa

112 route 46 East
Totowa, NJ 07512

5.0
39 Reviews
5.0

39 Reviews

Write a Review

39 Reviews of Victor Santana Sr

June 11, 2023

Dealership Rating
Employee Rating

It’s always been very serviceable and quick The service personnel are on point , and advisable More

by Flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 12, 2023

Brogan Cadillac Totowa responded

Thank you for the review! We appreciate your support and hope to see you back at Brogan Cadillac. Safe travels!

April 25, 2023

Dealership Rating
Employee Rating

Victor is so professional, fast with the service on my vehicle. Keep up the good work. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 26, 2023

Brogan Cadillac Totowa responded

We're delighted that Victor welcomed you with prompt and professional service! Thanks for choosing Brogan Cadillac — we hope to see you again next time!

December 20, 2022

Dealership Rating
Employee Rating

Always treated with friendliness and professionalism. Kept informed of all service progress and costs.of services. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Marmolejos, Mike Perry

Print
Dec 20, 2022

Brogan Cadillac Totowa responded

We’re glad we could deliver a 5-star experience, Mary! Thank you for working with us here at Brogan Cadillac.

December 08, 2022

Dealership Rating
Employee Rating

My second vehicle from this dealership. They have always treated me fairly and quickly, making sure I understood how the process worked. The service department is perhaps their most impor More

by Morgan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Print
Dec 09, 2022

Brogan Cadillac Totowa responded

We appreciate the great review, Morgan! We will be sure to give our team a shout-out for all their great help. We thank you for your business and wish you safe travels! -- Brogan Cadillac Team

November 01, 2022

Dealership Rating
Employee Rating

The service and accommodations yesterday were outstanding. Vic from Service was excellent and Yogi was great in his arrangements for me. More

by binettir
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Nov 01, 2022

Brogan Cadillac Totowa responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Vic, Yogi, and the Brogan Cadillac team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

Dealership Rating
Employee Rating

Very professional, # 1 services faster ,clean dealer ,Victor is very nice guy and always happy More

by Wdelacruz44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 27, 2022

Brogan Cadillac Totowa responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Victor and the Brogan Cadillac team. Drive safely, and we hope to see you back again down the road!

October 18, 2022

Dealership Rating
Employee Rating

The staff is pleasant and helpful. . they answered all your questions to the best of their knowledge. More

by Ethomson320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Idone, Ron Marmolejos, Mike Perry, Mike Ferenchiak

Print
Oct 18, 2022

Brogan Cadillac Totowa responded

It was our pleasure to work with you! Thank you for trusting Brogan Cadillac with your business and your vehicle. We hope to welcome you back again down the road!

September 10, 2022

Dealership Rating
Employee Rating

I was overcharged today for an oil change, next time I will not use your dealership. More

by samimerhi
Price
Recommend Dealer
No
Print
Sep 12, 2022

Brogan Cadillac Totowa responded

I'm disappointed to see your review. We strive to deliver friendly service and fair prices within the current market and I'm sorry to see you were not satisfied with your experience. I understand that we've lost your business, but if you're willing, I would like to discuss the details of your visit further so that I can try to make things right. I can't locate your contact information without a full name, so please give me a call at your convenience. Thank you, TJ Ely - General Manager - (973) 200-4515

Sep 10, 2022

samimerhi responded

samimerhi I am disappointed by the manner of Victor Santanas manner and the way I was dealet with, also was overcharged for an oil change since I did not have my discount coupon at hand, next time, I will not use your dealership.

August 12, 2022

Dealership Rating
Employee Rating

Brogan is the very best ! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! More

by burkesphinx@ gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cliff Beebe, Tony Idone, Alex Santos, Mike Ferenchiak, Ron Rodriguez , Rocky

Print
Aug 12, 2022

Brogan Cadillac Totowa responded

Thanks for leaving Brogan Cadillac a five-star review! We are grateful for your kind words and support. Until next time!

August 11, 2022

Dealership Rating
Employee Rating

Wonderful service writers. Gathered all information and performed needed work on time and within stated pricing. More

by Jdocjoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 11, 2022

Brogan Cadillac Totowa responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Brogan Cadillac team. Drive safely, and we hope to see you back!

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