Victor Santana Sr | Page 2

I was overcharged today for an oil change, next time I will not use your dealership. will not use your dealership. More

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Brogan is the very best ! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! More

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Wonderful service writers. Gathered all information and performed needed work on time and within stated pricing. Gathered all information and performed needed work on time and within stated pricing. More

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Tony always goes above and beyond to provide expert service. He's friendly knowledgeable and courteous. I have been a customer at Brogan for about 18 years. Best cadillac service department ever! service. He's friendly knowledgeable and courteous. I have been a customer at Brogan for about 18 years. Best cadillac service department ever! More

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Very good service you wait to long they will get to your problems and tell what they can to help you Very relaillable dealer problems and tell what they can to help you Very relaillable dealer More

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Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. Everything was very clean and I was in and out very quickly. More

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Excellent service Victor always takes care of me my car always come’s out clean after service always come’s out clean after service More

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I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly. More

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The service Dept is great ! My experience not so great. Brogan Cadillac has a way of making an African American consumer Feel invisible. On several occasions when I walked into the dealership or my wife an Brogan Cadillac has a way of making an African American consumer Feel invisible. On several occasions when I walked into the dealership or my wife and I would walk in, Sales people and managers would walk by and never even say hello, I would see other people come in the door and from the moment they walked in were greeted immediately, They were spoken to several times. This happened on several different occasions even after the vehicle purchase. I could walk into the dealership and still feel invisible. To tell you the truth it had a Trumpy feel to me. This is just one man’s opinion. I cannot speak to everyone’s experience with Brogan or every African-Americans experience with Brogan. I can only speak for my experience. this is actually my third Cadillac with Brogan over the years. I have been driving Cadillacs since 1979 and I have only bought three from Brogan and they are my closest Cadillac dealer More

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Love my new XT5 and my associate Alex Santos was a pleasure Love my new XT4! Alex Santos was such a pleasure to work with. Knowledgeable and so helpful. He knew the car well and all of its features. Great liste Love my new XT4! Alex Santos was such a pleasure to work with. Knowledgeable and so helpful. He knew the car well and all of its features. Great listener. More

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