Victor Villanueva | Page 23

Victor was a pleasure to work with a made sure that everything went smoothly with my visit to the service department. He made sure I understood the current condition of my vehicle and the final invoice everything went smoothly with my visit to the service department. He made sure I understood the current condition of my vehicle and the final invoice. More

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Service Staff is always very helpful. Victor is new to Service Staff is always very helpful. Victor is new to me but he took good care. I do miss former service manager, Steve. He guided me through Service Staff is always very helpful. Victor is new to me but he took good care. I do miss former service manager, Steve. He guided me through TWO Fusions. More

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It is extremely disappointing to go to a Ford dealership in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an a in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an appointment for a simple oil change and walked out with a bill that totaled $484.53. I was only in the Service Department from 9:31 am until 10:25 am, which my car was probably serviced for 30-40 minutes. This is stated on the invoice that I received. I was told that there were additional items that needed to be replaced and my car only has 47,000 miles on it. While I understand that normal maintenance is required the bill/breakdown made me feel like I was taken advantage of. I have heard stories of how women go in for car repairs and walk out with bills much higher than they should be. I am now one of those people and it is embarrassing. My oil change was a deal for $39.99, however the final total was $87.22. (Parts $37.27 and then Labor of $49.95). How is the labor more than the actual oil change? I have never seen an oil change that has separate charges for this. A regular oil change can range in cost from $39.99 to $50.00 and I spend $50 in labor? Then it was recommended that my cabin filter be replaced, which was $44.23 for parts and then $24.95 in labor. I was then recommended to get a transmission fluid exchange, which was a grand total of $287.12, which included Parts $87.17 and then Labor $199.95. I checked with Ford via their website and it is recommended that this is done around 100,000 miles, however my car is only at 48,000 miles. The only thing that made sense on the bill was the engine filter, which was $21.95, but no labor was charged, however this takes 1-2 minutes to replace. Again I understand that items need to be changed such as filters, however the labor costs are insane at this place. Out of the $484.53 bill $274.85 was labor costs, which included an oil change, transmission exchange, and replacing 2 filters? 54 minutes I was there? This 54 minutes includes checking in, taking the vehicle back, and then parking it out front. So the going rate for labor is $274.85 for maybe 35-40 minutes of work? I WAS ROBBED!!!!! FORD OF ARLINGTON HEIGHTS SHOULD BE ASHAMED!! So should the Service Advisor Victor Villanueva. RUN AWAY FROM THIS PLACE AS THEY WILL SCREW YOU OVER!!!!! I will also be following up with the BBB and FORD Corporate! I will also never buy from this dealership again and no longer purchase FORD Vehicles! More

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Great, fast, professional service. Victor, my service rep was a pleasure to work with. No surprises and very accurate with estimating when my vehicle will be ready. Glad I had purchased an extended warr rep was a pleasure to work with. No surprises and very accurate with estimating when my vehicle will be ready. Glad I had purchased an extended warranty which covered most of the work. Would recommend. More

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Very Thorough and listened to my concerns regarding car maintenance due to the fact I was getting ready for a road trip and due to Covid my car had not been driven very much. maintenance due to the fact I was getting ready for a road trip and due to Covid my car had not been driven very much. More

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Great about helping me service a recall. Diligent and friendly and the repair was quick. I appreciated all of their help and professionalism. Thank you! friendly and the repair was quick. I appreciated all of their help and professionalism. Thank you! More

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Came in for my first complimentary oil change and tire rotation and was treated with courteous and quick counter service and the work was completed in an acceptable amount of time. rotation and was treated with courteous and quick counter service and the work was completed in an acceptable amount of time. More

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Have been coming here many and 2 Fusions.Service is Have been coming here many and 2 Fusions. Service is always excellent and staff is great. New person to me today was Victor. Excellent! Just r Have been coming here many and 2 Fusions. Service is always excellent and staff is great. New person to me today was Victor. Excellent! Just recently learned of John Sr's passing. Condolences to family, friends, and staff. Judy Sturm More

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Always the best! Service was quick. Work performed in Always the best! Service was quick. Work performed in accordance with estimate. Explained work being done and alternatives. Pricing very fair for am Always the best! Service was quick. Work performed in accordance with estimate. Explained work being done and alternatives. Pricing very fair for amount of work needed. More

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I always bring my 2011 Edge back to the dealer for regular care and repairs because I always receive excellent service at a fair price. regular care and repairs because I always receive excellent service at a fair price. More

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