Victor Villanueva
Victor Villanueva at Arlington Heights Ford

Victor Villanueva | Page 5

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
252 Reviews
4.9

252 Reviews

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252 Reviews of Victor Villanueva

February 14, 2024

Dealership Rating
Employee Rating

Victor is awesome! Highly recommend. Super knowledgeable and what time efficient. Always treated like a friend or family member when I come in for service. Thanks Vict More

by Msjady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

Arlington Heights Ford responded

Thank you so much for taking the time to share your kind words about your experience at Arlington Heights Ford! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, The Arlington Heights Ford Team

February 10, 2024

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Employee Rating

I’ve been a customer of AH FORD for several years now both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goe More

by tmjrohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Joe Baez, Kevin Juarez

Feb 14, 2024

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

February 09, 2024

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Employee Rating

It was a pleasure to work with you. I definitely enjoyed the experience. Thanks again. More

by M.pirita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Feb 14, 2024

Arlington Heights Ford responded

Thank you for taking the time to share with us! The goal of the Arlington Heights Ford team is to ensure an enjoyable experience for each of our customers. Please remember that we're always here to assist you with any future auto needs! Sincerely, The Arlington Heights Ford Team

February 02, 2024

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We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano , Justin Barrett, Anthony Wojciechowski, Rich Jacobsen (Sales)

Feb 02, 2024

DocEsch responded

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers!

January 24, 2024

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Employee Rating

I drove in with bad tire and Victor addressed my issue and replaced tire . I am completely satisfied with the way he handled the situation. Great job as usual. More

by tguido535
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 24, 2024

tguido535 responded

Great service people to work with been going there for over 20 years .

January 24, 2024

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Employee Rating

Had my truck in for service. Victor communicated every step of the process, everyday, while the vehicle was was in their possession. Top notch service advisor. Thank you! More

by Mr. B
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Arlington Heights Ford responded

Hello and thank you for your kind words! Victor is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Arlington Heights Ford Team

January 18, 2024

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Employee Rating

We had another great service experience at Arlington Heights Ford. Victor and Mike made sure our Expedition is ready for a long road trip. We got excellent communication as to the work that was done a More

by Janet
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Jan 23, 2024

Arlington Heights Ford responded

Janet, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great service experience at Arlington Heights Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Ford Team

January 07, 2024

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Employee Rating

Victor was the best. Very organized and conscientious all the way through . He even offered to drive my car inside for pick up as it was snowing and he could see I was a More

by Enidcarol
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 10, 2024

Arlington Heights Ford responded

Hi Enidcarol! Thank you for this great review! Victor is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, The Arlington Heights Ford Team

December 09, 2023

Dealership Rating
Employee Rating

I have been taking my ford here ever since I bought it and Victor V. from service has always taken very well care of my car when it needs its service. More

by y.castro712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Arlington Heights Ford responded

Hello thanks for the great feedback! We're very happy that Victor has been there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Ford Team

December 06, 2023

Dealership Rating
Employee Rating

Victor estimate for repair time was excellent . Never have a problem with service. Tim in sales was great. More

by r.diete
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Recommend Dealer
Yes
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