"EXCELLENT CUSTOMER SERVICE"
Victoria Bell, has great customer service and was every attentive to our car needs. She gave us a lot of great choices and made the car buying experience seem very easy with her knowledge and skills. We are forever thankful for her time. I would recommend her to anyone that would want an easy car buying experience
"Great and easy experience in selling car prior to move."
Friendly atmosphere, efficient process, excellent selection. They helped making a move to a city much easier and facilitated the sale of my car in a way that was pleasurable and comfortable.
"Easy process "
Very easy to deal with and very helpful. Quick to respond, no pressure during the test drive or afterwards. Would definitely consider using the dealer again.
"I came in to test drive a 2015 BMW 335 GT xDrive"
I met with Victoria who first reached out to me upon my inquiry. Victoria took my on my test drive, and not only was she extremely knowledgeable of the vehicle and it’s features, she made me very comfortable! I would highly recommend Victoria to anyone looking for a certified BMW in the Valley!
"Excellent service by Victoria Bell"
Recently my husband and I were helped by Victoria in the purchase of a Mercedes R 350. She took the time to handle our purchase and answered all our questions. This is the second time we have purchase from Certified Benz and Beemer. We are very satisfied customers and will also use their service department to service our new R 350.
"Straight Forward and Value Customer Service"
If you want to buy a used luxury vehicle CBB in Scottsdale is the place to go. Andy the sales associate was helpful from the start. I called beforehand and he had the vehicle waiting for me to test once i arrived. In my case the listed price was perfect and fit within KBB standards. Travis is the finance go-to at CBB, he was very professional and was very helpful during the process. They are super cooperative and NOT PUSHY. I can tell their objective is to give an excellent overall customer experience. All of my minor complaints were solved with no hesitation and Juan in the Service Department gave me the confidence that all my needs would be taken care of because i purchased from CBB. I like that, they care more about a relationship. Victoria topped all this off by calling me to follow up on my vehicle and to make sure i had no problems what so ever. This dealership strides to give superb customer service and to make the stress of purchasing a vehicle easy, they will go the extra mile to make you happy! I will recommend this dealer for many years to come,
"4.5 Stars would be my rating."
I was very pleased with Andy and how he handled my situation. I was looking for a needle in a haystack car and he understood that and respected it.
He kept in contact but not too much.
The sales process was simple and Victoria worked hard to deliver the car in the moat professional manner possible.
My only issue with the entire dealership was a lack of communication between sales and service on a few things that needed to be done to the car after delivery.
I live on the other side of town, dropped off the car, came back hours later only to find oit one of the parts was never ordered. Now I have to come back again.
Randy, in service, was a great communicator with me and I don't blame him for the issue. That said, the communication broke down somewhere.
Overall, a very good dealership experience.
"Great, no hassle service"
Andy and Victoria were extremely helpful and friendly during the experience. The paperwork process was smooth and efficient, and the facility was clean and orderly. Both individuals were extremely invested in my experience, and helped recommend a vehicle in my price range that met my needs. I appreciated the no pressure environment and the friendly advice. I would and will absolutely recommend these two to everyone looking for a new vehicle.
"Great buying experience "
Victoria at CBB did an excellent job with the sale of a beautiful Mercedes Benz. She was knowledgeable and fun and was not pushy at all. Very professional service.
"Quick, hassle free, exactly as expected!!!"
Bought a used vehicle from CBB and the price was good, the process was easy and was in and out in 2 hours. I ended up with a couple issues and Victoria and Andy handled them right of way. Michael in the service department was awesome as well. If you want to buy a vehicle from a dealership this is the way to go!!!!