Victoria Cisneros | Page 17

Everything was perfect when I brought my car into the dealership. I was greeted and then my order was taken, and my car was finished in the time that was promised. All of the staff was helpful and inform dealership. I was greeted and then my order was taken, and my car was finished in the time that was promised. All of the staff was helpful and informative. More

by POLLYCOREYBEN Verified Customer Verified Customer

Report | Print

Always fast and easy to drop car off and the staff is kind and friendly. kind and friendly. More

by RAYBERRI Verified Customer Verified Customer

Report | Print

Victoria was very helpful and competent. When my car was ready she immediately texted me to let me know. When my car was ready she immediately texted me to let me know. More

by george Verified Customer Verified Customer

Report | Print

It was OK. You charge too much and now I see why. You have a bloated list of employees. I liked the ride back to and from my house. You charge too much and now I see why. You have a bloated list of employees. I liked the ride back to and from my house. More

by abcdu Verified Customer Verified Customer

Report | Print

My battery needed replacing. I called Albany Subaru and was able to get an appointment in two hours. It took only thirty minutes!! I called Albany Subaru and was able to get an appointment in two hours. It took only thirty minutes!! More

by zenmartin Verified Customer Verified Customer

Report | Print

I don't recall names of service technician nor admin. On sales side, there seems to have been a large turnover of staff--this is very disconcerting and does not reflect wel;l on Albany Subaru. Thanks f On sales side, there seems to have been a large turnover of staff--this is very disconcerting and does not reflect wel;l on Albany Subaru. Thanks for the opportunity to comment. BTW my "model", although not listed is a Solterra-Touring (2023). More

by mjodonnell14 Verified Customer Verified Customer

Report | Print

My check engine light is still on, I don’t think the technician fixed it. I’m a little disappointed, now I have to bring my car back again. technician fixed it. I’m a little disappointed, now I have to bring my car back again. More

by JASMINEWIJESINGHE Verified Customer Verified Customer

Report | Print

While the mechanic / repair service itself is great, we are dissatisfied with some elements of their customer service. For the second time, the front desk has refused to accept a discount coupon for servic are dissatisfied with some elements of their customer service. For the second time, the front desk has refused to accept a discount coupon for service (issued from Subaru/Subaru Albany) because we didn't mention it when the initial work order was written -- this time we texted them immediately afterward & the person said it was still too late -- even though they were still working on the car & we hadn't paid. The unwillingness to accommodate a discount offered by them is poor customer service, IMO. More

by allisongreen Verified Customer Verified Customer

Report | Print

Torii was extremely helpful in explaining the need for regular service even though we have low mileage on our cars. She also worked to fit us into the schedule in advance of our LA trip. Thank you! regular service even though we have low mileage on our cars. She also worked to fit us into the schedule in advance of our LA trip. Thank you! More

by caleng80 Verified Customer Verified Customer

Report | Print

The staff are helpful and professional. They are knowledgeable about their work. Questions answered well They are knowledgeable about their work. Questions answered well More

by FELJAMILI Verified Customer Verified Customer

Report | Print