Vince Dillon | Page 33

Flemington BMW Excellent service from the entire staff, especially Tom Terrill, no pressure a very comfortable experience. Tom communicated with me regularly about Excellent service from the entire staff, especially Tom Terrill, no pressure a very comfortable experience. Tom communicated with me regularly about the status of my order. He is an excellent client advisor and was a pleasure to work with. More

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Wonderful Service I worked with Ralph via email and at showroom with Chris Leahy. Was completely satisfied with there patience and dedication. They went above and beyon I worked with Ralph via email and at showroom with Chris Leahy. Was completely satisfied with there patience and dedication. They went above and beyond in helping me test drive and guide me with the paperwork with utmost east..Thanks More

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purchase of 2015 BMW The salespersons were attentive,hospitable from the moment that I entered the showroom, just to look during open house. The description of the 328i x The salespersons were attentive,hospitable from the moment that I entered the showroom, just to look during open house. The description of the 328i x drive Gran T was complete & COMPELLING for me to purchase it!! The time given to explain all the changes from 2011 to 2015 car were patiently given to me. I feel that whenever I need further assistance, I know to call JR Nast for sure. More

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Awesome Experience Krystal Lewis, Vince Dillon, and Jan-Michael Blakely were absolutely wonderful to deal with. I would refer each of them to anyone. This is my second Krystal Lewis, Vince Dillon, and Jan-Michael Blakely were absolutely wonderful to deal with. I would refer each of them to anyone. This is my second deal with the dealership and I returned because of the staff that work there. More

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BMW X3 2016 Great Experience I recently bought a BMW X3 at Flemington BMW. My experience was great as I was treated professionally by Sales Person Krystal Lewis and her manager Vi I recently bought a BMW X3 at Flemington BMW. My experience was great as I was treated professionally by Sales Person Krystal Lewis and her manager Vince. Krystal made the buying process enjoyable and was very prepared with any questions I needed answered. The experience from test drive to buying was very educational and the follow up and concern that this dealership has shown is impressive. More

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Great All Around Experience with new BMW X3 Purchase Greg Eckert is truly a great car salesman/cleint advisor. He was low pressure, no frills and made this a truly great experience all around. We had dea Greg Eckert is truly a great car salesman/cleint advisor. He was low pressure, no frills and made this a truly great experience all around. We had dealt with numerous high pressure, less-than-desirable salesman at other dealerships including other luxury car brands - prior to coming to Flemington BMW. Then we met Greg and everything fell into place - we bought a beautiful new BMW X3. Vince Dillon was also integral into our car buying experience. He was also no frills and low pressure - we greatly appreciated his help and efforts in our car buying experience as well. Many Thanks to Greg and Vince... More

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Very smooth All in all a very pleasant experience, thorough and professional, good upfront communication and answers with quick response before, during and after All in all a very pleasant experience, thorough and professional, good upfront communication and answers with quick response before, during and after the purchase. Good attention to details and minimized alot of the hassle associated with a vehicle purchase. Thank You. More

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Good experience! I had gone into this dealership to service my car. My warranty was just about up and I was considering trading it in. I met with Vince Dillon who work I had gone into this dealership to service my car. My warranty was just about up and I was considering trading it in. I met with Vince Dillon who worked up the financials for me (which were very satisfactory!). He then introduced me to Eric Christensen who worked was a great salesman. He was easy with no pressure, just pleasant and very informative. When I picked up the car, he took his time going over the features and offered to give me another "lesson" when the plates arrive. All in all, this was a very simple purchase and everything went extremely smoothly. More

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amazing experience Great dealership....staff exceptionally pleasant and amazing to deal.with.....best pricing on BMWs by far and best selection of vehicles to choose fro Great dealership....staff exceptionally pleasant and amazing to deal.with.....best pricing on BMWs by far and best selection of vehicles to choose from will recommend to everyone I know. More

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Probably The Nicest New Car Buying Experience Ever! I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always bee I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always been obvious to me as I bought progressively more expensive cars that you seem to get what you pay for as far as customer service is concerned and so far at least the best experiences I have had have been with Infiniti (2 cars) and now BMW (3 cars). All that said the winner must be Flemington BMW. This is the first time I have purchased from this dealer and the process was very efficient, friendly and most importantly unpressured. I prefer to do all the "negotiating" over the internet and then just go in and sign the order (I always order a custom build) once the deal is done. Because of that my initial contact was with Noha Amin who was extraordinarily helpful as we went "back & forth" on the deal. There were a few glitches as BMW Corporate's site didn't seem to communicate my build properly to the dealership and in fact their site can be quite confusing but Noha worked through it with me patiently and we got there in the end striking what was in my opinion a very fair deal for both parties. I certainly appreciated the transparency as every question I asked about the cost of money, residual, cap cost, inception fees etc. was answered promptly and without ambiguity. I didn't get quite everything I wanted and hopefully if I did my job right nor did they but at the end of the day I was very happy and I assume they were too. When completing the paperwork to order the car I briefly met with Vince Dillon and Rebecca Kosar both of whom took care of what needed to be done quickly and painlessly. At that point I was introduced to Michael O'Connor who would take care of me through the rest of the process. There was some confusion over the lease payment that I didn't notice until after I left the dealership but when I queried it with Michael it was resolved completely to my satisfaction within 15 minutes. So, fast forward six weeks to today when I collected the vehicle (during the interim period Michael kept me well informed of the status of my build). This really was an outstanding experience. Michael took pains to encourage me to carefully examine the vehicle for as long as I wanted to ensure everything about it was satisfactory. No pressure at all. The paperwork was all prepared and a few signatures later I was off to see Rebecca to complete the "legal" part of the lease process. Prior to that Michael explained several additional options I could have loaded into the lease (wheel and tire insurance and the suchlike) but was very clear that these were completely optional and I wasn't under any pressure to buy them. This is the point at which the last BMW dealer I dealt with lost my future business as they were almost obnoxious in pressuring me to buy something I didn't want and no doubt on which they make a handsome profit. Not so on this occasion so kudos to Michael and the dealership for their "soft sell" approach which caused me no discomfort at all. Okay, they may have lost a few bucks on the additions but they will sell me another car as a result which is a sound long term view. After a few quick electronic signatures with Rebecca I was back with Michael for the most comprehensive and knowledgeable explanation of the car and its systems I have ever had including him programming various controls, pairing my phone, setting up the free satellite radio and much more. At the same time I returned my old lease vehicle which was inspected while Michael was taking me through the new vehicle without any fuss or wasted time on my part. So, this evening I am a very happy bunny with a beautiful new BMW X5 5.0i in the garage and a residual feeling of being treated with warmth and respect by everybody I met at Flemington BMW. What a shame that seems to be so rare these days even when you are spending enough to buy a small house in some parts of the US! Again, this is a great dealership with great professional people that are all a pleasure to interact with AND they will work with you to craft a very nice deal. Doesn't get much better than that! In summary I highly recommend Flemington BMW and will certainly be seeing them again assuming I lease another BMW in three years time. More

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