Vince Dillon | Page 34

Very smooth All in all a very pleasant experience, thorough and professional, good upfront communication and answers with quick response before, during and after All in all a very pleasant experience, thorough and professional, good upfront communication and answers with quick response before, during and after the purchase. Good attention to details and minimized alot of the hassle associated with a vehicle purchase. Thank You. More

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Good experience! I had gone into this dealership to service my car. My warranty was just about up and I was considering trading it in. I met with Vince Dillon who work I had gone into this dealership to service my car. My warranty was just about up and I was considering trading it in. I met with Vince Dillon who worked up the financials for me (which were very satisfactory!). He then introduced me to Eric Christensen who worked was a great salesman. He was easy with no pressure, just pleasant and very informative. When I picked up the car, he took his time going over the features and offered to give me another "lesson" when the plates arrive. All in all, this was a very simple purchase and everything went extremely smoothly. More

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amazing experience Great dealership....staff exceptionally pleasant and amazing to deal.with.....best pricing on BMWs by far and best selection of vehicles to choose fro Great dealership....staff exceptionally pleasant and amazing to deal.with.....best pricing on BMWs by far and best selection of vehicles to choose from will recommend to everyone I know. More

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Probably The Nicest New Car Buying Experience Ever! I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always bee I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always been obvious to me as I bought progressively more expensive cars that you seem to get what you pay for as far as customer service is concerned and so far at least the best experiences I have had have been with Infiniti (2 cars) and now BMW (3 cars). All that said the winner must be Flemington BMW. This is the first time I have purchased from this dealer and the process was very efficient, friendly and most importantly unpressured. I prefer to do all the "negotiating" over the internet and then just go in and sign the order (I always order a custom build) once the deal is done. Because of that my initial contact was with Noha Amin who was extraordinarily helpful as we went "back & forth" on the deal. There were a few glitches as BMW Corporate's site didn't seem to communicate my build properly to the dealership and in fact their site can be quite confusing but Noha worked through it with me patiently and we got there in the end striking what was in my opinion a very fair deal for both parties. I certainly appreciated the transparency as every question I asked about the cost of money, residual, cap cost, inception fees etc. was answered promptly and without ambiguity. I didn't get quite everything I wanted and hopefully if I did my job right nor did they but at the end of the day I was very happy and I assume they were too. When completing the paperwork to order the car I briefly met with Vince Dillon and Rebecca Kosar both of whom took care of what needed to be done quickly and painlessly. At that point I was introduced to Michael O'Connor who would take care of me through the rest of the process. There was some confusion over the lease payment that I didn't notice until after I left the dealership but when I queried it with Michael it was resolved completely to my satisfaction within 15 minutes. So, fast forward six weeks to today when I collected the vehicle (during the interim period Michael kept me well informed of the status of my build). This really was an outstanding experience. Michael took pains to encourage me to carefully examine the vehicle for as long as I wanted to ensure everything about it was satisfactory. No pressure at all. The paperwork was all prepared and a few signatures later I was off to see Rebecca to complete the "legal" part of the lease process. Prior to that Michael explained several additional options I could have loaded into the lease (wheel and tire insurance and the suchlike) but was very clear that these were completely optional and I wasn't under any pressure to buy them. This is the point at which the last BMW dealer I dealt with lost my future business as they were almost obnoxious in pressuring me to buy something I didn't want and no doubt on which they make a handsome profit. Not so on this occasion so kudos to Michael and the dealership for their "soft sell" approach which caused me no discomfort at all. Okay, they may have lost a few bucks on the additions but they will sell me another car as a result which is a sound long term view. After a few quick electronic signatures with Rebecca I was back with Michael for the most comprehensive and knowledgeable explanation of the car and its systems I have ever had including him programming various controls, pairing my phone, setting up the free satellite radio and much more. At the same time I returned my old lease vehicle which was inspected while Michael was taking me through the new vehicle without any fuss or wasted time on my part. So, this evening I am a very happy bunny with a beautiful new BMW X5 5.0i in the garage and a residual feeling of being treated with warmth and respect by everybody I met at Flemington BMW. What a shame that seems to be so rare these days even when you are spending enough to buy a small house in some parts of the US! Again, this is a great dealership with great professional people that are all a pleasure to interact with AND they will work with you to craft a very nice deal. Doesn't get much better than that! In summary I highly recommend Flemington BMW and will certainly be seeing them again assuming I lease another BMW in three years time. More

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Purchase of M4 Recently i took delivery of my new BMW M4. As you can imagine this was a really fun day for my wife and i, and the great staff a Flemington BMW did e Recently i took delivery of my new BMW M4. As you can imagine this was a really fun day for my wife and i, and the great staff a Flemington BMW did everything i could have hoped for to make it a great experience. Our sales person Kristal Lewis and Vince helped us order exactly what we wanted, shared important facts about the M class cars and gave us a better price than any of the other dealers we visited. Perhaps most important, Kristal, and Vince were always available to answer our questions and make us feel at ease that the car would be built exactly as we expected. This is the second car we have purchased from Flemington BMW. We just purchased an X4 from Kristal, Vince and Flemington BMW team in December 2014. So needless to say that great experience led to this second sale. Everything from price through delivery of the car was first class and made Linda and i feel as if we were the only customers in the building. We are very happy with both cars and tell all of our friends what a great experience we had. More

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Fantastic car buying experience at Flemington BMW I've always dreaded having to buy a car from a dealer. This was not the case at Flemington BMW. Everyone was customer focused, courteous, and fr I've always dreaded having to buy a car from a dealer. This was not the case at Flemington BMW. Everyone was customer focused, courteous, and friendly. I had one of my BEST car buying experiences EVER, working with David Santos. He was extremely patient, never pushy, did not rush me, and wanted to make sure I was happy with my decision. He worked with me to get the best deal possible. When I picked up my car this past Saturday, after finishing up all the paperwork, Dave spent as much time as I needed/wanted to go over every detail, button, and control, in the car. He wanted to make sure I was comfortable with the car before leaving the dealership. He even offered to come to my house to help program or setup up the garage door opener in the car, if I needed him to. I was also be pleasantly surprised with all the ‘perks’, such as car washes, pickup and delivery for servicing, to name a few, that Flemington BMW offers to their customers. If you are looking for a BMW, I highly recommend Flemington BMW, and to ask for David. Jim S – 2013 CPO 328i Convertible More

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Marvelous Let me just say that I have joined several forums and read many reviews and have found that there are many dealerships out there that are quite horrid Let me just say that I have joined several forums and read many reviews and have found that there are many dealerships out there that are quite horrid. From the moment that I stepped into the Flemington dealership, Tom Terrill and many of the others made me feel right at home. With other dealerships I have read about and talked to others about, it is well worth the travel to Flemington to deal with these guys. This is my first BMW and I am happy that I made the choice, and as long as I am in this area and in need of anything BMW now or in the future, this place is it. Thanks again to their staff for their knowledge, service and appreciation for the customer. it has been an experience like no other, and one I will be thrilled about repeating in the future. More

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Purchase of new vehicles My wife and I leased two new vehicles earlier this month and our experience was outstanding - the attention we received from Vince, Krystal and Becky My wife and I leased two new vehicles earlier this month and our experience was outstanding - the attention we received from Vince, Krystal and Becky was first class - business was completed efficiently and all our requests were handled in a friendly and professional manner. More

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Friendly Service, love my new 5 series! This was my first BMW. Krystal, Ed, and Vince provided a friendly environment to purchase a new car. They offered options with a lease or a new purc This was my first BMW. Krystal, Ed, and Vince provided a friendly environment to purchase a new car. They offered options with a lease or a new purchase based on my budget - most important.... a pressure free experience. Flemington BMW is the place to go! More

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Great Experience! As soon as we arrived at the dealership we were immediately approached by Vince who greeted us in a warm and friendly professional manner. He was very As soon as we arrived at the dealership we were immediately approached by Vince who greeted us in a warm and friendly professional manner. He was very helpful and after discussing our needs, understood what we were searching for. He then directed us to Scott who was very courteous, personable and eager to assist. He confidently answered all our questions and without hesitation, complied with our requests to test drive specific BMWs. He's also very knowledgeable, patient and clearly explains the functions of the car. We were very pleased with our overall experience involving the purchase of our BMW and would highly recommend this dealership. More

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