Vince Dillon | Page 37

Purchase of 328i X-Drive I discovered Flemington BMW and Scott Smith through a friend, who had purchased BMWs from the dealer and Scott before. My experience from the very be I discovered Flemington BMW and Scott Smith through a friend, who had purchased BMWs from the dealer and Scott before. My experience from the very beginning was extremely positive. Scott and I negotiated and completed the entire process via email. Since I could not find the exact configuration of options that I wanted, Scott and I exchanged several emails and he ordered my new car to be built. Throughout the process, Scott emailed me my production number and told me that I could track my vehicle throughout the production stage on the BMW website. In between emails, Scott and I also exchange a few friendly phone calls. He was always available to answer questions and he also made time to find out about me and my family. After several weeks, Scott told me that my car was expected at the dealer and we arranged my delivery date. Despite having a personal conflict, Scott rearranged his schedule to accommodate mine. Scott also arranged a call for me to speak to Becky Kosar, who handled the additional tire and wheel protection and presence protection. Becky explained to me all of my options, which I was able to research prior to taking delivery. Upon my arrival at the dealership, Scott met me at the door and immediately walked me over to my car and took my picture in front of it. We went though the paperwork, which was already prepared and ready to sign. After we completed that stage, he called Becky Kosar to take over. While at the dealership, Becky again explained to me my options and did not apply any pressure. We also signed the financing papers at that time. There was a slight glitch with some of the numbers, which Becky quickly resolved. Scott then sat in my car with me to explain all of the functions that the car has to offer. After I was comfortable with everything, Scott sent me off into the world to be with my car. Overall, this was the best car-buying experience I've ever had. Despite living less than 10 minutes from another BMW dealer, I chose to deal with Scott Smith. The staff was friendly, educated on the product and willing to go out of their way to make me happy. I highly recommend Scott Smith, Becky Kosar and the entire team at Flemington BMW. More

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Flemington BMW This is my second lease with Flemington BMW. The service department is outstanding and the sales people are friendly and forthright. I would highly This is my second lease with Flemington BMW. The service department is outstanding and the sales people are friendly and forthright. I would highly recommend this dealership to others. More

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Fun Experience! Had a great time with Greg and Vince leasing my new BMW. They were knowledgeable and worked with me, my budget, and ultimately helped find me the car Had a great time with Greg and Vince leasing my new BMW. They were knowledgeable and worked with me, my budget, and ultimately helped find me the car that was right for me. More

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Review of Flemington BMW Recently bought a BMW X3 and had a fantastic experience at Flemington BMW. Friendly and knowledgeable staff. Scott Smith was very professional yet p Recently bought a BMW X3 and had a fantastic experience at Flemington BMW. Friendly and knowledgeable staff. Scott Smith was very professional yet personable. He truly cares about his clients. Jan Michael Blakley and Vince Dillon were also very helpful. Overall I had a great experience and would highly recommend Flemington BMW. More

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Excellent Purchase Experience at Flemington BMW My salesman, Scott Smith, was extremely responsive in fullfilling all of my needs concerning the new vehicle and my trade-in. He made every effort to My salesman, Scott Smith, was extremely responsive in fullfilling all of my needs concerning the new vehicle and my trade-in. He made every effort to ensure my complete satisfaction and did not fall short. He was extremely thorough with the new vehicle orientation at delivery and answered every question in a clear and concise manner. It was also a pleasure dealing with Managers Vince Dillon, Jan Blakely and Ed Kiley as well as Client Advisor Tom Terrill. Each of these gentleman were also more than eager to answer questions and provide whatever help I needed to make my purchase decision. More

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Good experience overall I went to the dealership expecting to test drive the car, and ended up walking out with it. The sales staff (J.R, and Vince) stayed until closing and I went to the dealership expecting to test drive the car, and ended up walking out with it. The sales staff (J.R, and Vince) stayed until closing and were able to answer all the questions required as well as finding me a good price considering the car just came out. The next day, Jan was able to get the financial details worked out and assist with the insurance company and was very patient through the whole process. Flemington is the place to go to buy your car, they take care of their customers and the free car washes don't hurt! More

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My car was totaled and I was shopping for a replacement when I sent an email inquiry to Flemington BMW. In minutes Noha sent me a response and we discussed what I was looking for. Shortly thereafter I was when I sent an email inquiry to Flemington BMW. In minutes Noha sent me a response and we discussed what I was looking for. Shortly thereafter I was at the dealership with Noha and Scott Smith looking at cars. With the Assistance if Vince Dillion, I am driving a beautiful 4 Series at a great lease price! More

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I found the car in an internet search. The team quickly turned that random, impersonal encounter into a real and personal experience. They worked with me and guided me through the experience, and even fed turned that random, impersonal encounter into a real and personal experience. They worked with me and guided me through the experience, and even fed me when I arrived after a nearly two hour drive, as they were having an event at the dealership. This is the first pre-owned car I've purchased in over 20 years, and they basically made me feel like I was buying another new car. More

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Good friendly inetraction, no pressure tactics and highly professional. Eager for sale but without pressure or tricks. Straightfrward approach. Sratch on bumper to be fixed at a later date and it was handled professional. Eager for sale but without pressure or tricks. Straightfrward approach. Sratch on bumper to be fixed at a later date and it was handled well after I pointed it out. Good explanation of all options, final demo, details of all documentation and why/how etc. Differentiatior: All executives interacted till the end of the process regardless of boundaries of their defined role. This is THE key to give "One BMW experience" to the end customers. Overall a profession experience befitting BMW experience -- Thanks much to Noha, JR and Becky (Rebecca) for their help. More

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I had purchased 3 cars from the auto group in the past 2 - 3 years. Byron Brisby (VP of the auto group) called me when he discovered that I received less than satisfactory treatment a few months before. H - 3 years. Byron Brisby (VP of the auto group) called me when he discovered that I received less than satisfactory treatment a few months before. He went above and beyond by apologizing for how I was treated and reassured me that changes were made to ensure that the current sales staff is customer focused and professional. In addition, he provided me with a quote that was so inviting, I had to visit the dealership that evening. I was interested in two models for my spouse, and Byron had both vehicles ready for me to look at in their service area; both cars parked in the middle of the floor (it was a very cold evening outside). All of the employees I met were very professional and friendly. It was the best experience I've had in comparing vehicles. They gave me an awesome deal on my trade in and I opted for the vehicle with the upgraded package. Delivery of the vehicle was also a wonderful experience. The entire experience was so positive, that in the next year, when I'm ready to buy my car, I will definitely buy from Flemington BMW. I also recommended the dealership to my friends who are interested in purchasing a new car. More

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