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Vince Hancock
116 Reviews
116 Reviews of Vince Hancock
September 05, 2019
found problem! My new Acura had problems that could not be resolved after several trips to another dealership service department. Acura of Peoria accurately diagnose My new Acura had problems that could not be resolved after several trips to another dealership service department. Acura of Peoria accurately diagnosed the issue and resolved it. More
by Suzi Potter
Other Employees Tagged: Brian Appleton
September 02, 2019
Have leased my last three Acura’s from this dealership. Alex was very nice to work with in leasing our new TLX. He was very pleasant, knowledgeable and delivered on his promises. He was very accommodating Alex was very nice to work with in leasing our new TLX. He was very pleasant, knowledgeable and delivered on his promises. He was very accommodating and took whatever time we needed in picking up the car and understanding its features. I would not hesitate to work with him in the future or recommend him to others. More
by gpratt5
Other Employees Tagged: Paul Brown, Matthew Brunson, Alex Gonzalez, Justin Larsen, Cesar Castillo
May 06, 2019
They make it easy to own an Acura. All vehicles need maintenance on a regular basis. The team at this location are easy to work with, provide me with the level of detail that I want abo All vehicles need maintenance on a regular basis. The team at this location are easy to work with, provide me with the level of detail that I want about my car and keep their promises. I recommend them. More
by Crane.Davis
March 30, 2019
Efficient, excellent service every time! Always pleased with the service and staff at Acura of Peoria. Purchased two cars there! Brian in service was personable, efficient, and knowledgeable Always pleased with the service and staff at Acura of Peoria. Purchased two cars there! Brian in service was personable, efficient, and knowledgeable. Great experience! More
by DebLMB
Other Employees Tagged: Matthew Brunson, Brian Appleton , Ryan Veretto
March 30, 2019
Horrible service experience! I had a appointment with service manager Vince to have a timing belt changed. I have purchased two rdx’s from this dealership which was plesent. The s I had a appointment with service manager Vince to have a timing belt changed. I have purchased two rdx’s from this dealership which was plesent. The service department is absolutely deplorable. I arrived, Vince left for the day was a no show for our appointment and I felt blown off. Seriously..what kind of luxury vehicle service department treats customers like this. Nobody in the service department seemed to know anything about my appointment nor want to assist. These guys are jerks and I’ve spent a lot of money has n the past with service. More
by Ernest
November 05, 2018
Best dealership we've ever dealt with We live close to another Acura dealership, but travel 45 min from home to Acura of Peoria. We have leased many vehicles from them over the years, and We live close to another Acura dealership, but travel 45 min from home to Acura of Peoria. We have leased many vehicles from them over the years, and always get personal, friendly, and fair dealing. Ben Quail, the general manager, and Alex Gonzalez, treat us like old friends (we are by now) and make our experience very pleasant and painless. Of course, they make great deals, too. Service dept is excellent as well. We cannot speak more highly of this dealership and the staff there! Worth going out of your way for, no matter where you live in the Phoenix metro area. More
by stuboc
Other Employees Tagged: Ben Quail, Matthew Brunson, Alex Gonzalez , Ray Garcia
October 31, 2018
Good .... until a problem Service was good until a problem. Dealt with several employees but particularly cannot recommend Vince Hancock. He was condescending (I'm a mere fem Service was good until a problem. Dealt with several employees but particularly cannot recommend Vince Hancock. He was condescending (I'm a mere female) and failed to make the promised contact. I've been waiting since May 15! June 14, 2018 letters to Brijen Dave, Lexie Cremieux and Matthew Brunson received no response. Previous emails received no response. More
by Sandra S Gettle
September 26, 2018
Good people to Deal with Have dealt with Alex Gonzalez for a number of years. Both he and Ben Quail have been a pleasure to look and buy cars from. Knowledgeable people and Have dealt with Alex Gonzalez for a number of years. Both he and Ben Quail have been a pleasure to look and buy cars from. Knowledgeable people and fine service. More
by LesF
Other Employees Tagged: Ben Quail, Matthew Brunson, Alex Gonzalez
August 15, 2018
Poor service Am having trouble with tech package in 2017 RDX. They tell me there is no fix . They will not do anything to make it right . Will not work with me . H Am having trouble with tech package in 2017 RDX. They tell me there is no fix . They will not do anything to make it right . Will not work with me . Have had car in shop to figure out problem . No resolution. Would not recommend this dealership to anyone . Horrible horrible and unacceptable. More
by Rdx
Other Employees Tagged: Lexie Cremieux, John Lozano
June 10, 2018
Service Darren didn't just sell us the car. On a return visit he took all the time we needed to help us understand the car's features. Vince didn't just s Darren didn't just sell us the car. On a return visit he took all the time we needed to help us understand the car's features. Vince didn't just sell us the touch up paint. He did the repair. We appreciate this level of service. More
by firstacura
Other Employees Tagged: Darren Maus
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