Vince Pampena
Vince Pampena at BMW of Darien

Vince Pampena | Page 35

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
385 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

40 yrs, 10 mos

4.8

385 Reviews

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385 Reviews of Vince Pampena

October 29, 2020

Dealership Rating
Employee Rating

Everyone is great there. Thank you for your service Amazing people and service. Vicent my rep is awesome. Front fest is pleasant and professional. I’m happy here More

by cadetsvcs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Frank Ciardullo, Anthony Fischetti, James Kavallines

October 29, 2020

Dealership Rating
Employee Rating

The whole process was very easy and fast which I appreciated in my busy day. From the front desk to my service rep. All great. More

by Kkfoulke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 22, 2020

Dealership Rating
Employee Rating

Frank was very helpful and good communication throughout the process and very informative on what needed to be done and what my options were for service. More

by Ceruocco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Ciardullo

October 19, 2020

Dealership Rating
Employee Rating

Always nice to enter BMW in Darien. All employees are so nice and one leaves with a good feeling. The day starts on a positive note when you bring your BMW to service. More

by Lisbetandbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 19, 2020

Dealership Rating
Employee Rating

I’ve owned a few different cars and this BMW experience is about the best I’ve ever had, my car is always returned washed and I even received a video inspection of my car while it was being looked at. More

by Tonywynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Fischetti

October 15, 2020

Dealership Rating
Employee Rating

Everybody was very nice and professional except the young female who handled my loaner. She was quite unfriendly, wasted my time with talking with the other young females working with her instead of proces More

by anja.wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kozlowski

Oct 16, 2020

BMW of Darien responded

Thank you for your survey and business. We had issues with our loaner car software while creating your contract which caused a little extra time in printing the contract, I had played back the video of the desk staff and found that it took a little over 4 minutes to create the contract which could seem like much longer when you are standing an waiting. We have spoken to the staff about letting the customer know if there is any issues in processing so they understand the delay is due to a system issue and not general conversation, we have also explained that the customer deserves 100% of our focus while we are handling their needs and general conversation needs to take a backseat to our customers needs even when the system is running slowly. Thank you, Vincent Robustello Director of Parts and Service BMW of Darien

October 15, 2020

Dealership Rating
Employee Rating

Excellent experience on all fronts. Explained issue and made repair quickly. Vince was very helpful and I would recommend that people service their BMW’s at your dealership. More

by Jlw66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 14, 2020

Dealership Rating
Employee Rating

Great customer service. Efficient and get you in and out quick. Professional and courteous. sometimes a bit pricy but have to expect that with a foreign car like a BMW More

by Smclane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 09, 2020

Dealership Rating
Employee Rating

Superb service in every way. I used the valet service and it was flawless. My car was picked up and returned with clear communication on the timing and it could’nt have been easier! More

by Tennisnutmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 08, 2020

Dealership Rating
Employee Rating

They were great and found a vehicle for me to borrow even though I didn’t reserve one. It was also super easy communicating via text More

by ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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