Vince Pampena | Page 36

Polite, efficient, clean, thorough service. This is the best dealership I have ever been to! And I loved the new video clip that I receive about my car. It takes the mystery away. best dealership I have ever been to! And I loved the new video clip that I receive about my car. It takes the mystery away. More

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Excellent service. Needed a minor repair and they had me in and out in no time. Really first rate in every respect. Every step of the process was carefully handled and explained. in and out in no time. Really first rate in every respect. Every step of the process was carefully handled and explained. More

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Great service. Vince and all the staff are great. They are all detail oriented and take all COVID precautions. I will definitely be going back. are all detail oriented and take all COVID precautions. I will definitely be going back. More

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Didn’t wash the car. Spent $120k on this vehicle and no car wash after it’s first service? I even specifically requested it when dropping off. car wash after it’s first service? I even specifically requested it when dropping off. More

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Excellent customer service. Truly dedicated to promptness, attentiveness, follow through and explaining issues with the car. Thank you Vincent for your service to us this week. promptness, attentiveness, follow through and explaining issues with the car. Thank you Vincent for your service to us this week. More

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My service visit to BMW of Darien went incredibly smoothly, the staff was professional and polite and Vincent was a pleasure to work with. Can’t recommend more highly. smoothly, the staff was professional and polite and Vincent was a pleasure to work with. Can’t recommend more highly. More

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Very efficient and friendly. I really like the atmosphere. With the Covid 19 it was a place I felt very safe. Masks were worn by everyone and distances were well marked atmosphere. With the Covid 19 it was a place I felt very safe. Masks were worn by everyone and distances were well marked More

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Brought car in for replacement of defective air bag. Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $ Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $199, which I accepted. I didn't know that the $199 was for a service estimate for anything else they could find wrong with the car. So I paid for the time for them to come up with a sales list of other items to be attended to. If I were told that I would have refused as I am planning to get a new car before the year end and will not be making any of the suggested repairs. I will say ALL the people I interacted with at the dealership were very professional and efficient, so if it weren't for BMW's practice of charging me to come up with a list of what else they could sell me, I would recommend the dealership. Thanks for the opportunity to vent! More

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Very efficient and timely in solving my auto problem given the emergency situation Vince and the service department were excellent in taking care of my problem given the emergency situation Vince and the service department were excellent in taking care of my problem More

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Outstanding service even in these pandemic times. Service agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no p agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no problems with the coverage. Thanks bmw! More

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