Vince Pampena
Vince Pampena at BMW of Darien

Vince Pampena | Page 37

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
385 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

40 yrs, 10 mos

4.8

385 Reviews

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385 Reviews of Vince Pampena

August 03, 2020

Dealership Rating
Employee Rating

I wasn’t satisfied and the staff I spoke to was not that accommodating. I told him my car issue and I only got the price of a diagnosis for an answer to inquiry. I felt not welcome. Txs anyway More

by Batman2014
Recommend Dealer
No
Aug 04, 2020

BMW of Darien responded

Hello Batman2014, we cannot find the details of your appointment based on "Batman2014" so I cannot be sure of the issue. Most repair questions require professional diagnosis from one of our technicians in order to make the proper recommendations of repair and like any other business we must pay our technical staff for their time. When your vehicle is out of the warranty period we must first make you aware of the diagnostic charges involved to evaluate your concerns and given the complexity of BMW vehicles the time needed to diagnose issues often involves more time than the actual repairs. My apologies if this does not address your issue and I would welcome you to contact me directly if you would like to review the actual details of your visit. Thank you, Vincent Robustello Fixed Operations Manager BMW of Darien / Mini of Fairfield County 203 662 2029

July 30, 2020

Dealership Rating
Employee Rating

I highly recommend this dealership for many reasons! The Level of communication, attention to details and Customer services! My car is always done on time and always on point! My service advisor is very More

by Kirmang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 23, 2020

Dealership Rating
Employee Rating

Excellent service. Everything was very well organized when I arrived to drop off my car. The video of the inspection and Steve’s explanation were extremely helpful. The communications were timely so I kn More

by chris
Recommend Dealer
Yes

Other Employees Tagged: Frank Ciardullo, Steve who did the inspection.

June 26, 2020

Dealership Rating
Employee Rating

Polite, efficient, responsive helpful...spot on.Don’t Polite, efficient, responsive helpful...spot on. Don’t need any more words to sum up the experience . And thank you to Marylu for being so helpf More

by Johnbfahy
Recommend Dealer
Yes

Other Employees Tagged: Marylu

June 24, 2020

Dealership Rating
Employee Rating

Vince helped me for the car service this time around - great service, patient and helpful. I was not able to be at the service center at the time, he explained everything via phone - clear and concise. Th More

by mdz8868
Recommend Dealer
Yes

June 12, 2020

Dealership Rating
Employee Rating

They have a great service center. I’ve worked with a couple wonderful salespeople over the years. Not as the fond of the owner,/management team. More

by TGM
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus , Rony Gonzalez, James Kavallines

June 06, 2020

Dealership Rating
Employee Rating

We had a very good experience with Vincent Pampena Our We had a very good experience with Vincent Pampena Our car went in for a service and had some leaks they discovered He was very prompt in calling More

by Utecolt
Recommend Dealer
Yes

May 19, 2020

Dealership Rating
Employee Rating

Easy and convenient service. Flexible on drop off and pick up times. Provided good communication on status of service. Friendly and safe non contact process More

by Jkrunch
Recommend Dealer
Yes

May 15, 2020

Dealership Rating
Employee Rating

Great service. Quick, timely and comprehensive. Clean car. Informative communications. Convenient drop off and pick up. Friendly staff. Most importantly, high quality work. Thank you. More

by jwharrison2
Recommend Dealer
Yes

Other Employees Tagged: James Kavallines

May 11, 2020

Dealership Rating
Employee Rating

Have purchased 6 vehicles from Darien Bmw. Always easy to deal with either on leasing trade ins or new sales. Great service department. Very trustworthy More

by paulpizzani
Recommend Dealer
Yes

Other Employees Tagged: Anthony Fischetti, Claus Hattasch

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