Vincent Hernandez
Vincent Hernandez at Campbell Ford

Vincent Hernandez

Service Advisor

Campbell Ford

2801 S 11th St
Niles, MI 49120

Contact Me
4.6
240 Reviews

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1994 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

Dealership Experience

3 yrs, 5 mos

Industry Experience

31 yrs, 4 mos

Specialties & Trainings

Ford Certified

4.6

240 Reviews

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240 Reviews of Vincent Hernandez

November 02, 2025

Dealership Rating
Employee Rating

Austin Davey and his stellar leadership are what make Campbell Ford a 5-star establishment. More

by MHI380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Gene Dittenber

Nov 02, 2025

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2025

Dealership Rating
Employee Rating

They were able to fix the issues. I brought the car in for but communication was poor. More

by Lucy
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

Nov 03, 2025

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Lucy, feel free to contact us at your convenience.

November 01, 2025

Dealership Rating
Employee Rating

Such a pleasant place to do business! As a female car owner, I am treated with respect and feel comfortable handling service appointments. Buying this new car was a great experience. Core More

by krodick13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 01, 2025

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

October 29, 2025

Dealership Rating
Employee Rating

I've had the pleasure dealing with both sides of your business. The sale site, I had no problem. There was a bunch of wonderful salesmen and women over there in the service department, I have major conce More

by USAEXP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mobile Service

Nov 02, 2025

Campbell Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 21, 2025

Dealership Rating
Employee Rating

I was a little skeptical about having a service tech come to my shop and do a full service oil change, after meeting and talking to him he was very professional and completed the service in a timely and thor More

by Ron Hartline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service, Colin Daly

Oct 21, 2025

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 17, 2025

Dealership Rating
Employee Rating

The process could not have been any easier. Thank you Jason for an amazing experience. More

by Ndtgdj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2025

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 16, 2025

Dealership Rating
Employee Rating

An amazing service, the convenience of them coming to you is really nice, will absolutely use again in the future More

by NICK.PALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

October 15, 2025

Dealership Rating
Employee Rating

Mr. Vincent was wonderful and consistently communicated every step of the way with our repair for our vehicle. He should be recognized for his hard work of going above and beyond! More

by ZEBADA.MURIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fletcher

Oct 15, 2025

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

October 12, 2025

Dealership Rating
Employee Rating

From the time I called to after they fixed my car, I got the royal treatment, a young lady took me home and then picked me back up, Every person I saw treated me extremely well, you will have my business fo More

by johooverx1
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

Oct 13, 2025

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 04, 2025

Dealership Rating
Employee Rating

Everyone was very friendly, knowledgeable and professional. Nothing more to be said. I would highly recommend this shop to anyone More

by ROBERT.WISE.MBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

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