Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 31

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
717 Reviews
4.7

717 Reviews

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717 Reviews of Vincent Lor

March 14, 2023

Dealership Rating
Employee Rating

I don’t like to review with words this is not my best way of feedback More

by GCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Mar 15, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 12, 2023

Dealership Rating
Employee Rating

We brought our car into the service department for some repairs and we received the best service and was provided a car for the amount of time our car was at the shop. We appreciate everything they did fo More

by JR.TRAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Joe Kuckuk , Bob Arciszewski, John Carlson, Jesse Dealba, Noah Patnode

Mar 13, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 09, 2023

Dealership Rating
Employee Rating

The person who took care of my car maintenance was very nice and thorough. He is the nicest person I dealt with at heiser. I can't remember his name but he is tall, mid 50s I think, wore glasses and had a More

by MARILIADOMINGUES95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania , Bob Arciszewski, John Carlson, Jesse Dealba, Aisha Fernando, Noah Patnode

Mar 13, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 07, 2023

Dealership Rating
Employee Rating

Quality is good but it took almost two months to get my van fixed, and minus issue More

by nco_koj2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Mar 13, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We apologize for the long wait and we look forward to your next visit.

March 06, 2023

Dealership Rating
Employee Rating

The experience working with their service writers has been much better lately. It used to be subpar. More

by cecibean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 04, 2023

Dealership Rating
Employee Rating

Vincent and the staff are very friendly, and always do a great job servicing our cars! More

by monamorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 03, 2023

Dealership Rating
Employee Rating

Everyone was welcoming and helpful. I like that I wasn't pushed into having unnecessary work done. More

by DSEY156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Mar 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 02, 2023

Dealership Rating
Employee Rating

Great dealership. Service department is great and always helps me out. Never a long wait. Online appt setting is very helpful. More

by Lisa keeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

Mar 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 02, 2023

Dealership Rating
Employee Rating

Unfortunately the service department is not great. They lack efficiency, communication, and professionalism. I went in for an 11:30 appointment and was told it would take about 1-2 hours for service. More

by Teresa W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2023

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

March 01, 2023

Dealership Rating
Employee Rating

Service was explained thoroughly. There was a very friendly staff. Waiting area was very comfortable More

by TERRANCERONSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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