Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 55

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
715 Reviews
4.7

715 Reviews

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715 Reviews of Vincent Lor

June 24, 2021

Dealership Rating
Employee Rating

The staff were courteous and professional. Vincent in the service department adjusted the work order when I showed him the coupon that I received. ( I first went to the cashier who directed me back to the se More

by SJBEARDEDCOLLIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 16, 2021

Dealership Rating
Employee Rating

Thank you I have air now it’s been hot when I have to travel if anything goes wrong again I will take it to you More

by Cruz Méndez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Shane Albrecht, Bob Arciszewski, Matthew Brensel, Mike Marx, Noah Patnode

Jun 21, 2021

Heiser Toyota responded

Dear Cruz, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Jun 21, 2021

Cruz Méndez responded

Fast and great work thank you

June 11, 2021

Dealership Rating
Employee Rating

Vincent was AMAZING! He helped me decide what services were needed now, what were needed later, and how to prioritize them. I felt like I was getting more bang for my buck. He was kind, clear, and thoroug More

by ELIZABETHAKUHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2021

Heiser Toyota responded

Dear Elizabeth, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 10, 2021

Dealership Rating
Employee Rating

Very courteous and efficient. It was done on time. I appreciate the free car wash and the service coupons I find on line. Thank you More

by bobcare2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Heiser Toyota responded

Dear Bob, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 10, 2021

Dealership Rating
Employee Rating

I am a big stickler for great customer service. Vincent was friendly, polite and pleasant. He got me back on the road in no time! More

by SCRIDGEWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 09, 2021

Dealership Rating
Employee Rating

Always prompt, honest and fair. Best dealership service department I’ve encountered in decades of driving. They’ve kept me advised of things like tire wear, etc., so I can be planning ahead and not surpris More

by BTUENGR310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 04, 2021

Dealership Rating
Employee Rating

Service was fast, friendly, and efficient. Vincent explained everything very well and answered my questions. He made me feel very welcome. Thank you very much. More

by Gtimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 03, 2021

Dealership Rating
Employee Rating

I’d leave zero stars if I could. Have taken my car there twice for a cleaning and both times they failed to actually clean it completely. I was told I’d have someone call me and over a week later I still h More

by EARTH_2_ICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk , Shane Albrecht, Bob Arciszewski, Jason Kent, Mike Marx, Noah Patnode

Jun 10, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

June 02, 2021

Dealership Rating
Employee Rating

fast and friendly went in for tire rotationprofessional fast and friendly went in for tire rotation professional customer service May 31, 2021 Vincent was informative on my future maintenance. I gp to the More

by ddawner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: VINCENT LOR

Jun 10, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2021

Dealership Rating
Employee Rating

Had some tire noise after a rotation, called and left a message. No one called me back. A little concerning since I have purchased three Toyota's. More

by Kdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com with any questions or concerns.

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