Vincent Lor | Page 56

Heiser Toyota gives excellent customer service from beginning to end. Vincent from service got me checked in quick, took the time to answer my questions, and even rescheduled a future appointment. He o beginning to end. Vincent from service got me checked in quick, took the time to answer my questions, and even rescheduled a future appointment. He offered several options as I was rescheduling, including using a rental, to help accommodate my needs. He and the rest of the Heiser team have always been great. More

by CrystalKach Verified Customer Verified Customer

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Very consistent & friendly approach with customer. Advisor takes time to explain any issues and walk through the inspection report. Clean & comfortable waiting area. If the work requires more time, th Advisor takes time to explain any issues and walk through the inspection report. Clean & comfortable waiting area. If the work requires more time, they let me know. More

by Ajm Verified Customer Verified Customer

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Do not trust, go anywhere but Heiser Toyota. I brought them a perfect running mint condition 2002 Tundra for an old recall on their frames for an inspection. I was given back a vehicle that no longer runs them a perfect running mint condition 2002 Tundra for an old recall on their frames for an inspection. I was given back a vehicle that no longer runs properly, and can't be driven on the street anymore. They claim they received it that way, yet never reported it on their paperwork. Then they instantly told me they would look into for $142. Every bone in my body is screaming somethings wrong with this situation here at Heiser Toyota and this was no coincidence my truck suddenly won't run properly. We'll find out Saturday when an honest mechanic will be working on my truck. I RECOMMEND YOU TAKE YOUR VEHICLES ANYWHERE BUT HEISER TOYOTA. DO NOT TRUST!!!!!! Also I can't prove it but 2 very important items disappeared from my glove box. Customers BEWARE thieves and con artists !!!!! More

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Vincent was very friendly and heard all my concerns. I appreciate his time and the way he helped me. The price was better than I expected. appreciate his time and the way he helped me. The price was better than I expected. More

by DIEGOMHEREDDIA Verified Customer Verified Customer

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I love bring my truck in to be service with Toyota and I like coming for the free car wash :) nice people in the service Dept Thanks like coming for the free car wash :) nice people in the service Dept Thanks More

by Londa06 Verified Customer Verified Customer

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Vincent and the team took good care of us, on Thursday. Very thorough about upcoming recommendations, without being pushy. Experience each visit is generally much the same. Very thorough about upcoming recommendations, without being pushy. Experience each visit is generally much the same. More

by John Verified Customer Verified Customer

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I was so impressed with the older man who picked up my car. He was fantastic. I wish I knew his name. He was outstanding. Thank you. car. He was fantastic. I wish I knew his name. He was outstanding. Thank you. More

by NUMO40 Verified Customer Verified Customer

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I’m always pleased with the service I receive from the service department. I also enjoy how quickly I’m able to get an appointment. service department. I also enjoy how quickly I’m able to get an appointment. More

by Teamsafh Verified Customer Verified Customer

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Usually I’m happy with Heiser but the last two visits have not been good. I waited for 3 hours only to be handed a scribbled sheet of paper with all the things recommended for my vehicle. I had an appoin have not been good. I waited for 3 hours only to be handed a scribbled sheet of paper with all the things recommended for my vehicle. I had an appointment but almost 20 customers came and went in the time it took them to run a computerized diagnostic and then do nothing. More

by MLC Verified Customer Verified Customer

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Great performance job with knowledge skills. Completed check car condition and recommandation for next services appointnent. Will referral to more friends and families members. Thanks very much. check car condition and recommandation for next services appointnent. Will referral to more friends and families members. Thanks very much. More

by nengmay Verified Customer Verified Customer

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