Vincent Lor | Page 57

Usually I’m happy with Heiser but the last two visits have not been good. I waited for 3 hours only to be handed a scribbled sheet of paper with all the things recommended for my vehicle. I had an appoin have not been good. I waited for 3 hours only to be handed a scribbled sheet of paper with all the things recommended for my vehicle. I had an appointment but almost 20 customers came and went in the time it took them to run a computerized diagnostic and then do nothing. More

by MLC Verified Customer Verified Customer

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Great performance job with knowledge skills. Completed check car condition and recommandation for next services appointnent. Will referral to more friends and families members. Thanks very much. check car condition and recommandation for next services appointnent. Will referral to more friends and families members. Thanks very much. More

by nengmay Verified Customer Verified Customer

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Friendly service. Knowledgeable service advisor. Vincent the service advisor made me fell like all my questions where important none where dumb. Was a missing screw in mid flat which could be easily replace the service advisor made me fell like all my questions where important none where dumb. Was a missing screw in mid flat which could be easily replaced when tire was off. I could not reach with tire on.Thanks for extra service. Last car dealer I dealt with same advisor for 10 years hope to do same with Vincent. More

by CSYNOLD53051 Verified Customer Verified Customer

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Always a pleasure doing business at this location! Employees and staff in general are always courteous and polite, I have purchased 5 vehicles through the years at this location which speaks volumes!! Employees and staff in general are always courteous and polite, I have purchased 5 vehicles through the years at this location which speaks volumes!!! More

by bootyboo Verified Customer Verified Customer

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I am disappointed with them as for my last 3 scheduled oil changes, I was looking at trucks and had no sales people even attempt to talk to me about an upgrade oil changes, I was looking at trucks and had no sales people even attempt to talk to me about an upgrade More

by shadowspawn269 Verified Customer Verified Customer

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When I arrived for my service appt, Kayla Schwager said to wait and would be with me in a minute. I waited for 10 minutes as she typed away on her computer and never checked me in. Finally, Vincent Lor n to wait and would be with me in a minute. I waited for 10 minutes as she typed away on her computer and never checked me in. Finally, Vincent Lor noticed I was standing there for a while and not being assisted. He kindly asked if he could help me. Vincent checked me in, updated me on the status of my car, and explained what services I would need in my next visit - very professional. More

by J.GRAF0 Verified Customer Verified Customer

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The service representatives always do an amazing job with communication and the prices are fair but I often see when I am in negative comments from customers it is a shame you all are doing great keep up the communication and the prices are fair but I often see when I am in negative comments from customers it is a shame you all are doing great keep up the good work! More

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I was treated rudely which was unlike any other time I came in for service. I was told they were short staffed, but that is no reason to treat a customer poorly. came in for service. I was told they were short staffed, but that is no reason to treat a customer poorly. More

by BrmBrm Verified Customer Verified Customer

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I find the excessive recommendations for service unbelievable. I went in for an oil change and was told by vehicle need a variety of fluid flushed and repairs totally over $1600. I could tell not unbelievable. I went in for an oil change and was told by vehicle need a variety of fluid flushed and repairs totally over $1600. I could tell not even the service technician believed my car needed all the work. they tried to automatically add tire rotation on even though I hadn’t asked for it or approved it. Asked me to sign off on service work and costs before the technician even put in a $ amount. When I told him I wasn’t going to sign it with out the $ amount he grumbled and said they were trust worthy. If that was the case, then why did I have to sign it in the first place. More

by Karla Verified Customer Verified Customer

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Don't think much thought was given to what my request was to look at when given a quote for diagnostic that didn't apply. to look at when given a quote for diagnostic that didn't apply. More

by LMD725 Verified Customer Verified Customer

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