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Vincent Lor
715 Reviews
715 Reviews
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715 Reviews of Vincent Lor
December 06, 2019
Why so long for an oil change? When we checked in, which took unreasonably long considering there was no line, we were told it would be about an hour and fifteen minutes - for an oi When we checked in, which took unreasonably long considering there was no line, we were told it would be about an hour and fifteen minutes - for an oil change. And yes, I had an appointment scheduled. I will say it took less than that, but still longer than anywhere else I have ever been for that simple service (I did also get two new front wiper blades but that certainly did not take too much time). Every time I have gone there it has been way too long for an oil change. I am only going there because it was included in my package but I will definitely not be returning when that runs out. I will say the inside is nice and inviting. Vincent was friendly. So were the women who checked us out afterward. More
by madtownbadger32
Verified Customer
December 05, 2019
Great communication and efficiency I came in for my 20,000 mile service (oil change and tire rotation) with an appointment. Communication was excellent from start to finish. The gentl I came in for my 20,000 mile service (oil change and tire rotation) with an appointment. Communication was excellent from start to finish. The gentleman helping me even came out halfway through for an update. In the past, I would need to go ask so this was a pleasant change. My car was done several minutes before I expected which was an added bonus. I believe it was Vincent that worked with me. More
by Rav4Fan
December 04, 2019
Service Rep My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Serv My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Service was fast. More
by debbieltonn
December 02, 2019
Awful Communication This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying the This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying there was no service needed even though my dashboard continued to say “Service Needed.” We scheduled a third service appointment for another item on the car are currently driving around the parking lot looking for what seems to be a non existent key drop. The first time, wife and daughter came up here to receive an oil change and tire rotation. The service department had the car for over 4 hours and only rotated the tires which thew off future service appointments. The second time, they kept the car for 2 hours to tell us we didn’t need any service done. We asked to schedule out our next appointment and we’re told we could drop the car off after hours and utilize a key drop. I’m currently here, looking for a key drop with no success. Scheduling and rescheduling appointments has been a nightmare as well as I have yet to get a hold of any associates during the work day and their online scheduling has been hard to navigate. I hate leaving a bad review as I’ve had good service from the leasing department, but the service department is the worst I’ve ever had to work with. More
by Flegs
Other Employees Tagged: Joe Kuckuk
December 01, 2019
new tires, oil change and a recall from last year. Overall experience was good, as it usually is. My only complaint is that 3 of 4 valve covers were missing off of new tires. My husband noticed on Overall experience was good, as it usually is. My only complaint is that 3 of 4 valve covers were missing off of new tires. My husband noticed on Friday. I will call service department tomorrow. Vincent was very polite, answered all my questions. Where you see 4 stores below for quality of work is simply because of carelessness to not replace valve covers on new tires, More
by Heidi
November 29, 2019
It was a very intriguing experience for me! very helpful service and staff. no major issues with the service or the time taken to complete the task for the day. I will certainly be back again very helpful service and staff. no major issues with the service or the time taken to complete the task for the day. I will certainly be back again More
by JORDANLHARPER5
Other Employees Tagged: Pat Pomeranz, Al Hussain, James Hicks III, Alex Hall , Bob Arciszewski, Chue Lee
November 26, 2019
Overall good customer service and car repair job well done. Overall good customer service and car repair job well done the first time. Vincent, the service representative was friendly and provided good service. Overall good customer service and car repair job well done the first time. Vincent, the service representative was friendly and provided good service. The service center was clean and maintained well. I want to thank for the shuttle service to go home after leaving the car for service overnight. More
by HDARSHAN
November 23, 2019
Nice job Vincent did a good job. It took a few minutes to get waited on but a least 3 people told me that I would be helped soon. Vincent did a good job. It took a few minutes to get waited on but a least 3 people told me that I would be helped soon. More
by DAVIDSTATZA
Other Employees Tagged: James Hicks III
November 23, 2019
The service personnel was knowledgeable Vincent immediately recognize my nationality speak the language directly to me it was amazing and checked me in right away, was very friendly, and pro Vincent immediately recognize my nationality speak the language directly to me it was amazing and checked me in right away, was very friendly, and professional. More
by NLFREEBIRDLL
Other Employees Tagged: Al Hussain , Brett (new car manager) five stars
November 20, 2019
Mixed bag experience I’ll start by saying Vincent was wonderful! He was very helpful and addressed my needs. Overall however the experience entering the service center is I’ll start by saying Vincent was wonderful! He was very helpful and addressed my needs. Overall however the experience entering the service center is subpar. This is my third visit where nobody has he greeted me or acknowledged that I am there waiting. Multiple staff people walked past me, one made phone call after phone call while I stood in front of the counter, and it was very frustrating. I think the staff needs to be trained to at least greet people when they enter the service area to say, “Someone will be with you shortly.” I felt like I was invisible, until Vincent came through and noticed me standing there waiting for help. Thank you Vincent! More
by JH
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