Vinny Buonincontri

I was offered 15000 for my trade I was given 12,500 this happened on my last 2 trades there was a explanation on the last one on this one there was no paperwork to look at they have a touchscreen computer a happened on my last 2 trades there was a explanation on the last one on this one there was no paperwork to look at they have a touchscreen computer and they blow up they signature I never saw the paperwork I also told him the terms of the loan was wrong paperwork was wrong afterwards he said nothing when I actually got to see the paperwork when the finance company sent it to me I was offered 15,000 they illegally changed it to 12,5000 they also offered free maintenance for 3 years and charged $1500 for it. They also added $3000 for fees paid on my behalf oil change my car needs a oil change as soon as I drove it off the lot the light came on. I have never had the 3 times I bought a car a extra $3000 dollars in fees added to make it to where my trade had 0 dollars left not only is this illegal and I will be contacting consumers services for dealers I will be contacting a lawyer because they have a touchscreen desktop where they do the paperwork and when they have you sign they do not allow you to see the paperwork especially the part they changed illegally which this is my 3rd time buying a car there and I don't know if it's because I'm a female and I went by myself without my ex or because bill Bryant where I bought my first 2 was bought by cdjr but I will be reporting them . Also the car I bought was listed as 16000 and they changed the price on the first from 16000 to 20000 they told me then by time it went to paperwork apparently they changed it again to 225000 like I said all of this I was completely unaware of until I got the paperwork from the finance company and my trade was paid off and most likely gone . I absolutely don't recommend buying a car from there. I will be reporting them I won't be buying another car there and I will possibly be contacting a lawyer. If you do decide to buy a car there be wary and watch out. More

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Logan was great! He was not pushy, but we knew exactly what we wanted! Definitely took care of us! He was not pushy, but we knew exactly what we wanted! Definitely took care of us! More

by mmcdowell13 Verified Customer Verified Customer

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Only showed me what I was as interested in and listened to what I said I was willing to do and made it happen would recommend to anyone looking for a new vehicle to what I said I was willing to do and made it happen would recommend to anyone looking for a new vehicle More

by rpearson1971 Verified Customer Verified Customer

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Great people to work with. Chris Graff was professional and patient. This is the sixth vehicle I have purchased from Chris. I will be back for number seven next year. The entir Chris Graff was professional and patient. This is the sixth vehicle I have purchased from Chris. I will be back for number seven next year. The entire staff was awesome. More

by wabuffington71 Verified Customer Verified Customer

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I appreciated Dan's call. Robert was very professional and Jo Lynn was very friendly and pleasant to talk to. I always dig Charles vibe when he's around too. Robert was very professional and Jo Lynn was very friendly and pleasant to talk to. I always dig Charles vibe when he's around too. More

by IGGYINDY Verified Customer Verified Customer

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Jon and all the folks at CDJR of Leesburg went the extra mile to not only meet our needs but they also exceeded our expectations. Thank you all for helping us find our perfect new ride! mile to not only meet our needs but they also exceeded our expectations. Thank you all for helping us find our perfect new ride! More

by 252415THELEN Verified Customer Verified Customer

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I was glad for Dan's phone call. Robert was very professional and Jo Lynn was very pleasant to work with. I'm always happy to be around Charles great vibe even if I don't send him di Robert was very professional and Jo Lynn was very pleasant to work with. I'm always happy to be around Charles great vibe even if I don't send him dirty pictures. More

by IGGYINDY Verified Customer Verified Customer

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Sean was great to work with. Car buying experience is not fun but he was very easy to work with and they were able to get me a pretty good deal. I'll use them again in the futu Car buying experience is not fun but he was very easy to work with and they were able to get me a pretty good deal. I'll use them again in the future. More

by paulwoodham75 Verified Customer Verified Customer

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We purchased a 2018 Pacifica from Bill Byran CDJR in April 2022 and had good experiences with them and the service dept. It came time that we wanted to get something smaller. Our sales person, who knew April 2022 and had good experiences with them and the service dept. It came time that we wanted to get something smaller. Our sales person, who knew little about the vehicles, helped us settle on a 24 Jeep Grand Cherokee and we started to talk about prices. She gave us a price that was only for those who finance without telling us that distinction. Our trade was initially valued at $3,000 less than CarFax estimated. They insist on including a $2000 package of paint and fabric treatment and some insurances that we will likely never use, (even after we refused it). First another person came to the desk with all the numbers which we countered and he left with our offer. We were then visited with a person who said he was a manager and gave the impression that he could authorize a deal. We could not get together and he never returned with any other offer. We were $1000 apart and decided to go home. That night we decided that the Jeep was a unique piece (with only 5000 miles), so we went back to buy it. Through the process, they never disclosed that this 2024 creampuff jeep only had one key/remote and the salesperson kept it quiet as were getting ready to drive it away. She quickly and politely paired our phones to the Carplay unit and sent us off. We had to fight to get another and be at the dealership on one specific day and time to get one. My wife was there for 3 hours and then they gave her a bill for another $424. She raised such a row that they sold it to her for $100, (asking that we give them a good review. I give no names. They don't matter. The way they run the sales department is the problem. Raising your voice in front of other customers seems to work. DON'T BUY THERE. SERVICE PEOPLE ARE GOOD. My wife added RE: service: Juan was very helpful trying to expedite the making of a second key for us, which was taking a very long time. We have always been very pleased with the service department in the past and particularly Katie and Jose. More

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Chris was awesome to work with. The whole staff was great. They worked hard to get my deal done. I will return to them for my next vehicle. The whole staff was great. They worked hard to get my deal done. I will return to them for my next vehicle. More

by wabuffington71 Verified Customer Verified Customer

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