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Virginia Ridgeway
Virginia Ridgeway at Marlow Ford

Virginia Ridgeway | Page 6

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.9
112 Reviews
4.9

112 Reviews

Write a Review

112 Reviews of Virginia Ridgeway

June 04, 2024

Dealership Rating
Employee Rating

The customer service at Marlow is top notch! I’m never disappointed! Thanks to everyone there!!!! More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

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Jun 05, 2024

Marlow Ford responded

Thank you Karla for your review! It warms my heart that you found our service so satisfactory! All those exclamation points are making the point clear -- you love us, and we appreciate you. Have a wonderful day, and we'll see you soon!!

June 02, 2024

Dealership Rating
Employee Rating

I am always treated good at this Dealership. They always get my car done on time and alert me if something else is wrong. All the workers are polite. More

by patricia8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver, JW Painter, Emma Lutz, Darrell Greer , Rob Stombock

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Jun 03, 2024

Marlow Ford responded

Thank you for your amazing review! I'm so glad everything worked out well--we always strive to be friendly and alert, and we're happy that you're happy! Have a great day!

June 01, 2024

Dealership Rating
Employee Rating

Nice people, do good job getting me in ,They keep me up dating o. Recalls More

by gregmoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

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Jun 03, 2024

Marlow Ford responded

Thank you for your ratings! I'm so excited you found everyone friendly and transparent. Those are our goals---serving your needs and keeping your vehicle healthy on the road. Have an amazing day!

May 14, 2024

Dealership Rating
Employee Rating

I had a bolt in my tire! I needed my tires plugged as soon as possible. Marlow Ford service dept worked me the same day only minutes after I called. Excellent customer ser More

by Jplum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

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May 15, 2024

Marlow Ford responded

Thank you for your glowing review! Fast and effective service is our key to unlocking the door to satisfying your vehicle needs. I'm glad everything worked out so well, and have a wonderful day!

May 13, 2024

Dealership Rating
Employee Rating

Very knowledgeable, great service and Nice waiting room. Always answer the phone with a friendly voice. More

by OFFICE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox, JW Painter

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May 13, 2024

Marlow Ford responded

We love friendly!! Thank you so much for the five stars! I'm sure the group will outshine their last performance when we see you next time!

May 03, 2024

Dealership Rating
Employee Rating

We have dealt with Marlow in Luray several times and have been very pleased with their attention, integrity and promptness to answer all of our questions. We recommend them to everyone. More

by LDAVIS181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox, Emma, JW

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May 07, 2024

Marlow Ford responded

Thank you, LDAVIS181! We're thrilled to hear that you've had consistently positive experiences with us at Marlow in Luray. Your recommendation means a lot to us, and we're always here to help with any questions you may have. Looking forward to serving you again in the future!

April 24, 2024

Dealership Rating
Employee Rating

Professional environment willing to help and listen to what you're trying to explain to About your problem and find solutions Thanks Luray Marlow More

by rdinges16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

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Apr 24, 2024

Marlow Ford responded

We're glad to hear about your positive experience at Luray Marlow! Providing a professional environment where our customers feel heard and supported is essential to us. It's great to know that our team was attentive to your needs and worked with you to find solutions. If there's anything else we can assist you with, please don't hesitate to reach out.

April 12, 2024

Dealership Rating
Employee Rating

Marlow Ford has always been great to work with. They make sure all your issues get taken care of right away. More

by WOLVERINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

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Apr 15, 2024

Marlow Ford responded

Thank you for your feedback, Wolverines! We're delighted to hear that you've consistently had a positive experience with us at Marlow Ford. Customer satisfaction is our top priority, and we're always here to promptly address any concerns you may have. We appreciate your continued support and look forward to serving you in the future!

March 17, 2024

Dealership Rating
Employee Rating

They do good work but they have been told ever time they work on my vehicles to call when done but they don’t and say they do More

by ohenry057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

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Mar 18, 2024

Marlow Ford responded

We appreciate your feedback and apologize for any inconvenience caused by our communication process. We'll address this internally to ensure that we improve our follow-up procedures. Thank you for bringing this to our attention.

March 05, 2024

Dealership Rating
Employee Rating

Service is always professional , prompt with very little wait . I would recommend this dealer to my family . More

by Mile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

Report | Print
Mar 11, 2024

Marlow Ford responded

Thank you so much for your kind words! At Marlow Ford, we take pride in delivering professional and prompt service to our valued customers like you. Your recommendation means the world to us, and we're honored to have earned your trust. If there's anything else we can do to enhance your experience, just let us know. We're here for you and your family whenever you need us!

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