Vitaliy Khlebnikov | Page 27

Excellent service, very profesional. Good discount, I Excellent service, very profesional. Good discount, I consider the waiting time to be adequate. Very organized, good communication. I would recommen Excellent service, very profesional. Good discount, I consider the waiting time to be adequate. Very organized, good communication. I would recommend the service to my family and friends More

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Superb service. Listens to issues, sends reminders, service rep is knowledgeable and takes your concerns and questions and responds and takes care of them, timely work, work done correctly service rep is knowledgeable and takes your concerns and questions and responds and takes care of them, timely work, work done correctly More

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I cannot say enough great things about the service department (especially Vitaliy). They consistently exceed my expectations. They have turned a very stressful situation into a wonderful experience. department (especially Vitaliy). They consistently exceed my expectations. They have turned a very stressful situation into a wonderful experience. More

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I've never had any problems with maintenance and even when I opt to do some suggested maintenance myself (or have a family member do it) they never show frustration or pressure me to have the work done t when I opt to do some suggested maintenance myself (or have a family member do it) they never show frustration or pressure me to have the work done there. They seem to genuinely care about their customers and not just money like so many dealerships More

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Service was excellent and timely. It is always a good experience with Herb Gordon Subaru Service. It is why I bring my car in for service despite the distance from my home. experience with Herb Gordon Subaru Service. It is why I bring my car in for service despite the distance from my home. More

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As always, thank you for the fast and exceptional service. Vitaliy, appreciated you were able to fit me in the schedule and got me on my way in time. service. Vitaliy, appreciated you were able to fit me in the schedule and got me on my way in time. More

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Professional, attentive, understood my needs. Vitaly went an extra mile accommodating my busy schedule. I especially appreciate that my time was not wasted. Many thanks an extra mile accommodating my busy schedule. I especially appreciate that my time was not wasted. Many thanks More

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Very professional stuff, great service, always on time. As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful More

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Herb Gordon Subaru supported me while in the midst of my very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then m very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then my battery died. After being towed to Herb Gordon Subaru, I was introduced to Vitaliy, a phenomenal service advisor. Together both he and Greg kept me informed about the costs of the parts/services that my car needed. That day they had me in a loaner car and I was able to continue my appointments— a realtor needs their car! I asked very bluntly if I should purchase a new car or if my Outback with only 90k miles would continue to drive well after said repairs. I felt confident in their guidance to continue with repairs. My brakes were an issue and after trying several options, the part needed was going to cost close to another $1000 I was distraught. Subaru worked with me and helped to offset some of the costs of the part needed...I was already spending a chunk of $$ and they realized my situation. They treated me with so much respect and I felt truly guided in making my decisions. Fast forward to the day I’m going to pick up my car and return the loaner — I got rear ended in the LOANER car!! I felt so bad, even though it wasn’t my fault, I still felt like I wrecked a brand new car that they loaned and was mortified. Ken, the service manager called to check on me while I was still at the scene and reassured me that everything was okay and accidents happen. Laurie also helped to assuage my concerns by making the insurance accident reporting effortless. I can’t say enough about the amazing folks at Herb Gordon Subaru. I felt cared for, understood, and appreciated as a customer. I’ve always known I’d be a lifelong Subaru driver, but I won’t ever take my car or buy another car from anyone but the incredible folks at Herb Gordon! Thanks to all for getting me back on the road safely. Sincerely, Ashley Vonada More

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My experience has always been exceptional. Even during these difficult times, they have worked hard to also make it a safe experience. Vitaliy was kind, courteous, and kept me informed. these difficult times, they have worked hard to also make it a safe experience. Vitaliy was kind, courteous, and kept me informed. More

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