Vitaly Gurvich

MY dealership for over 30 years! Always totally professional yet cordial & absolutely reliable. Service this week was convenient for me driving back to Westminster to see my daughter Always totally professional yet cordial & absolutely reliable. Service this week was convenient for me driving back to Westminster to see my daughter. And, as always, Koon’s, in particular Todd Eckhard, my Service Rep for all all these years, made it perfectly convenient timing for service. Having moved to Ocean Pines/Berlin on the Eastern Shore, I will certainly miss the car care & convenience. Well, maybe I can time visit back to Westminster to coincide with planned service. Koon’s Toyota sets the highest standards! Thank you. More

by ed cramer Verified Customer Verified Customer

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Staff are very proffesional and helpful. They take Customer Service seriously in a positive way. They take Customer Service seriously in a positive way. More

by DLJ Verified Customer Verified Customer

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Absolutely wonderful staff. No pressure, great selection and easy financing options. Very knowledgeable sales crew No pressure, great selection and easy financing options. Very knowledgeable sales crew More

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We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

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The try to scam you by providing you on price on the phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their f phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their financing. I will get their name to CFPB to stop the scamming of innocent people More

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Bought 2006 tacoma on 6/9. Better experience than most dealers. Financing guy pleasant and efficient. Jason was easy to deal with. You should have mentioned the frame had been replaced due to recall. dealers. Financing guy pleasant and efficient. Jason was easy to deal with. You should have mentioned the frame had been replaced due to recall. It was easy to spot; stickers still attached to frame More

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Very dishonest and unethical! Will not stand behind their word will refuse to talk with you if they feel it’s not their problem, GM very unprofessional as well as his cars sales manager. Plenty of other deal word will refuse to talk with you if they feel it’s not their problem, GM very unprofessional as well as his cars sales manager. Plenty of other dealers around don’t waste your time or money with these crooks More

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Smooth and easy Shopping for new vehicle can be really stressful. Eugene was so patient. When we changed our minds a couple of times, he did not lose his cool his a Shopping for new vehicle can be really stressful. Eugene was so patient. When we changed our minds a couple of times, he did not lose his cool his attitude was warm and refreshing. Financing was a breeze. The young lady was wonderful, she kept you interested in a stressed and boring venture. You are spending a lot of money in a short span of time. They all made start to finish wonderful. The sales person are truly knowledgable of there products. More

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Originally wrote a bad review I initially wrote a bad rating for this dealership but after FINALLY coming to an agreement I can accept I have to say I am impressed with how hard I initially wrote a bad rating for this dealership but after FINALLY coming to an agreement I can accept I have to say I am impressed with how hard Vitali worked to keep me as a customer and keep my business. Thank you. He listened, he understood and he came through for me. More

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2018 great deals Bob Erwin was great assisting me with my purchase of a 2018 RAV4, he was persistent and continued to help until I found the vehicle that best suited m Bob Erwin was great assisting me with my purchase of a 2018 RAV4, he was persistent and continued to help until I found the vehicle that best suited my needs. Bob followed up after the sale to ensure my happiness and see if I needed anything else. He along with Vitaly Gurvich and George Thompson worked a great deal for me. A great experience overall, will refer all my friends to Bob, Vitaly and George. More

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