Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
309 Reviews
4.9

309 Reviews

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309 Reviews of Viviana Saenz

May 30, 2025

Dealership Rating
Employee Rating

Friendly staff who care about your time. I can’t name one time where I felt unwelcomed More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 23, 2025

Dealership Rating
Employee Rating

Thank you Ivette and Viviana for such great customer service. You were prompt and clear. Great job! More

by Snmbecker2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

May 27, 2025

Norm Reeves Honda Superstore - Huntington responded

So glad that Ivette and Viviana delivered top-notch care! They have a true talent for breaking things down into simple terms. Thank you!

May 23, 2025

Dealership Rating
Employee Rating

I was able to schedule my appointment promptly. The technicians have usually done a competent job in servicing my car. The work has been completed on time. More

by katherinechenus
Recommend Dealer
Yes
May 27, 2025

Norm Reeves Honda Superstore - Huntington responded

Katherine, we're so pleased that everything went well with your recent service. Viviana will appreciate the love, and please remember we're always here for you.

May 20, 2025

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Employee Rating

Very friendly and prompt attention to customer service. The best dealer from service to sales More

by debsnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez, John Le

May 21, 2025

Norm Reeves Honda Superstore - Huntington responded

Your 5-star review is a bright spot in our day! Thanks for recognizing the efforts of our team. We're genuinely proud to work with such hard-working, kind-hearted people! If you need anything else, just call us or use the contact form on our website. It's a privilege to work with you!

May 16, 2025

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Employee Rating

Ivette is the best ever service advisor. Very thoughtful and and helpful to be sure that you are getting the best deal possible. Elias Ponce the manager in the Parts Department always goes o More

by Dtrotz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Norm Reeves Honda Superstore - Huntington responded

What a nice review, and Ivette and Elias will certainly appreciate reading it! We aim to make your service visit everything you hope to expect and much more. Your Honda is just as important to us as it is to you. We're glad that your car is back on the road and in good shape. See us again some time! Thank you!

May 09, 2025

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Employee Rating

Viviana was great and was very helpful! I appreciated her kindness and willingness to answer all of my questions. I had a great experience overall. More

by denissemerlan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Norm Reeves Honda Superstore - Huntington responded

Helpful should be Viviana's middle name! Thank you for shouting out her kindness and professionalism. We're grateful to have amazing customers like you and hope to assist you many more times.

May 08, 2025

Dealership Rating
Employee Rating

Viviana's customer service is awesome. This is my favorite Honda location I will be coming back. More

by Davine_R
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

May 09, 2025

Norm Reeves Honda Superstore - Huntington responded

Viviana will be so grateful for the support! Thank you for recommending her and us. We'd love to help you again next time, and if you know anybody else who might enjoy working with Viviana, please mention her.

May 02, 2025

Dealership Rating
Employee Rating

Extremely helpful, easy to talk with, explained what was being fixed, approx. How long it would take. Also, p-up was smooth! More

by mgumpgal
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

May 05, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you for your feedback! We're pleased to hear that our team provided clear explanations and a smooth pickup process. For your convenience, consider using our online service scheduling for your next appointment. We look forward to seeing you again!

May 02, 2025

Dealership Rating
Employee Rating

Fast and simple Viviana was a huge help she added multiples services that I wasn't aware of and saved lots of time More

by isik1803
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

May 02, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re over the moon that Viviana steered you right with those extra services you didn’t even know you needed—and saved you precious time. Can’t wait to see you back for another speedy visit!

May 01, 2025

Dealership Rating
Employee Rating

Is always great. Easy to make an appointment, easy access getting in and always friendly More

by Manzofamily
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

May 05, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that scheduling appointments is a breeze and that our team consistently provides friendly service. Don't forget, you can easily schedule your next service online at your convenience.

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