Viviana Saenz | Page 38

I have been going to HBNRH since 2006. It is the only place I will take or buy a car. I have known Jason in service all this time and he was superb. V is just as wonderful as Jason. Lo It is the only place I will take or buy a car. I have known Jason in service all this time and he was superb. V is just as wonderful as Jason. Looking forward to my next service. More

by Marquezo Verified Customer Verified Customer

Report | Print

Super helpful dealership, won't charge you a diag fee if you fix it with them when hunting down a problem. you fix it with them when hunting down a problem. More

by seans999 Verified Customer Verified Customer

Report | Print

The interior was damaged, sometimes the speakers sound bad like if they were plugged in incorrectly, and the dealer only paid Uber for one way (6 miles to home). Viviana was awesome! bad like if they were plugged in incorrectly, and the dealer only paid Uber for one way (6 miles to home). Viviana was awesome! More

by Ricardo Gonzalez Perez Verified Customer Verified Customer

Report | Print

Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immediately. I am greeted when I walk in the door to see the service administrator. They always review everything thoroughly, including cost, and time for service. If I ask for a print out of something pertaining to my car, they always provide it for me. More

by Christelchosen Verified Customer Verified Customer

Report | Print

Viviana was courteous, attentive and very kind. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. More

by Jcainjr Verified Customer Verified Customer

Report | Print

Tony was great. He knew I had to pick my kid up from school and got it all done in time. He knew I had to pick my kid up from school and got it all done in time. More

by Alta3838 Verified Customer Verified Customer

Report | Print

2 points, 1 i had an appointment and was on time then told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . they offered to order from auto zone, but didnt know if the brake pads were ceramic or not. so the service lady is researching the items and will call me during the week. 2nd point , i had ordered replacement light bulbs for my dash and paid up front, they were to contact me when they came in. since i was at your shop for my brakes i went to check on the status of the liht bulbs, after about 15 minutes searchin on the computer, the gentleman went in the back and ta da they had been in for a while, but no one reached out to notify me. NOTE, this is stupid you email me a survey and then want to send me an email to verify its me ? seriously ? More

by oknowjl Verified Customer Verified Customer

Report | Print

Viviana,always service with a smile. I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves More

by Stein2Gamble Verified Customer Verified Customer

Report | Print

I’ve been bringing my car for regular service to norm reeves honda since the purchase. Always good service and courteous. reeves honda since the purchase. Always good service and courteous. More

by Donnayukiko Verified Customer Verified Customer

Report | Print

Very dependable with great customer service. conviently located .and good explanations on service. Trust them with my car. conviently located .and good explanations on service. Trust them with my car. More

by Teresflowers Verified Customer Verified Customer

Report | Print