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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
311 Reviews
4.9

311 Reviews

Write a Review

311 Reviews of Viviana Saenz

June 03, 2025

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Employee Rating

Vivian and Bashar were very helpful during the entire care buying processes. I appreciate how communicative and proactive they both were. All my questions and concerns were promptly addressed and resolve More

by casino_leila4545
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Service Time
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Recommend Dealer
Yes
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Jun 03, 2025

Norm Reeves Honda Superstore - Huntington responded

Vivian and Bashar will be so happy to hear you appreciated their proactive communication and quick solutions. We believe every question is a good question, and it’s wonderful to know they made you feel heard every step of the way. Thanks for letting us care for you!

June 02, 2025

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Employee Rating

Everyone was helpful and friendly! I’ve always had a good experience at this specific Honda store so I knew I made the right choice coming back for my new car. More

by ai_luuser
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Abarca, Reymond Nguyen, Clayton Einck, Benito Torres, Carlos Castellanos, Joseph Rodriguez, Brandon Salas

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Jun 03, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re overjoyed you chose us again for your new car. Thank you for your loyalty! Jonathan, Reymond, and the rest of our crew love seeing familiar faces, and we can’t wait to hear about your first beach trip in your new ride this summer. Safe travels!

May 30, 2025

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Friendly staff who care about your time. I can’t name one time where I felt unwelcomed More

by Rod
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Workmanship
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Recommend Dealer
Yes
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Jun 02, 2025

Norm Reeves Honda Superstore - Huntington responded

Rod, it’s great to know our staff’s friendliness and respect for your time leave a lasting impression. Making you feel welcome is exactly what we aim for every day, and we’re grateful that you consistently feel that way. Thank you for your continued support!

May 23, 2025

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Employee Rating

Thank you Ivette and Viviana for such great customer service. You were prompt and clear. Great job! More

by Snmbecker2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

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May 27, 2025

Norm Reeves Honda Superstore - Huntington responded

So glad that Ivette and Viviana delivered top-notch care! They have a true talent for breaking things down into simple terms. Thank you!

May 23, 2025

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I was able to schedule my appointment promptly. The technicians have usually done a competent job in servicing my car. The work has been completed on time. More

by katherinechenus
Recommend Dealer
Yes
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May 27, 2025

Norm Reeves Honda Superstore - Huntington responded

Katherine, we're so pleased that everything went well with your recent service. Viviana will appreciate the love, and please remember we're always here for you.

May 20, 2025

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Very friendly and prompt attention to customer service. The best dealer from service to sales More

by debsnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez, John Le

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May 21, 2025

Norm Reeves Honda Superstore - Huntington responded

Your 5-star review is a bright spot in our day! Thanks for recognizing the efforts of our team. We're genuinely proud to work with such hard-working, kind-hearted people! If you need anything else, just call us or use the contact form on our website. It's a privilege to work with you!

May 16, 2025

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Ivette is the best ever service advisor. Very thoughtful and and helpful to be sure that you are getting the best deal possible. Elias Ponce the manager in the Parts Department always goes o More

by Dtrotz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Catherine Schlueter, Elias Ponce, Vince Castro, Tech Tang, Jason Ung, Benito Torres, Ivette Rodriguez, John Le, Tech Tang

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May 16, 2025

Norm Reeves Honda Superstore - Huntington responded

What a nice review, and Ivette and Elias will certainly appreciate reading it! We aim to make your service visit everything you hope to expect and much more. Your Honda is just as important to us as it is to you. We're glad that your car is back on the road and in good shape. See us again some time! Thank you!

May 09, 2025

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Employee Rating

Viviana was great and was very helpful! I appreciated her kindness and willingness to answer all of my questions. I had a great experience overall. More

by denissemerlan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Norm Reeves Honda Superstore - Huntington responded

Helpful should be Viviana's middle name! Thank you for shouting out her kindness and professionalism. We're grateful to have amazing customers like you and hope to assist you many more times.

May 08, 2025

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Employee Rating

Viviana's customer service is awesome. This is my favorite Honda location I will be coming back. More

by Davine_R
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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May 09, 2025

Norm Reeves Honda Superstore - Huntington responded

Viviana will be so grateful for the support! Thank you for recommending her and us. We'd love to help you again next time, and if you know anybody else who might enjoy working with Viviana, please mention her.

May 02, 2025

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Employee Rating

Extremely helpful, easy to talk with, explained what was being fixed, approx. How long it would take. Also, p-up was smooth! More

by mgumpgal
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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May 05, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you for your feedback! We're pleased to hear that our team provided clear explanations and a smooth pickup process. For your convenience, consider using our online service scheduling for your next appointment. We look forward to seeing you again!

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