Walid Doumit | Page 3

Bell Honda responded

We are thrilled to hear about your positive experience with our service team. It's wonderful to know that our staff provided you with nice and efficient service while maintaining the clean and comfortable environment we strive for. We're pleased that you found our waiting area accommodating with the amenities we provide.

Bell Honda responded

We are absolutely thrilled to hear about your positive experience with our dealership. Your feedback about our excellent service and competitive pricing for maintenance and repairs means so much to our team.

Bell Honda responded

We are thrilled to hear about your positive experience with our team. It means so much to know that our staff made you feel comfortable without being pushy during your visit. We believe in providing a relaxed and respectful environment where customers can make informed decisions at their own pace.

Bell Honda responded

We understand how upsetting it can feel when your concerns aren’t addressed to your satisfaction, and we sincerely apologize if you’ve felt dismissed. This is not the experience we want our customers to have. We would like the opportunity to make things right and ensure your vehicle is safe and functioning properly. Please reach out directly to our Service Representative, Iris Garcia, at IGarcia10@vtaig.com

Bell Honda responded

This is absolutely not the level of service or care we aim to provide, and your feedback is extremely concerning to us. Please contact Iris Garcia, our Service Representative, directly at IGarcia10@vtaig.com.

Bell Honda responded

We understand your frustration with feeling that unnecessary services were recommended during your visit. We hear you that the work quality met your expectations, but we take your concerns about our service recommendations seriously. Please contact Iris Garcia, our Service Representative, at IGarcia10@vtaig.com so we can better understand what happened during your visit.

Bell Honda responded

Thank you immensely for sharing your experience with us. We are delighted to hear that you felt well-supported throughout your car buying journey. It means so much to know that our team provided you with the attentive service you deserved without making you feel uncomfortable or rushed. Creating a welcoming environment where customers can make informed decisions at their own pace is something we take great pride in.

Bell Honda responded

We understand how upsetting it must have been to pay for a tire that did not fit your vehicle—especially in a stressful situation like dealing with a flat. This is certainly not the level of service we strive to provide at Bell, and we’re disappointed to hear that you didn’t feel supported when trying to resolve the matter. Your feedback is being taken seriously, and we’d like the opportunity to make this right. Please reach out directly to Iris Garcia, our Service Representative, at IGarcia10@vtaig.com so we can gather more details

Bell Honda responded

We deeply cherish your loyalty and trust in choosing us for your third vehicle purchase. Your feedback about our team's professionalism and product knowledge means everything to us. We understand how important it is to have a smooth and effortless experience when selecting a vehicle, and we're thrilled that we could deliver that for you once again. Thank you for continuing to choose Bell Honda for your automotive needs.

Bell Honda responded

We understand your frustration regarding the issues you encountered with your used car purchase. Having problems with both the transmission and air conditioning system must have been incredibly disappointing, especially when you trusted us to deliver a quality vehicle. While we are pleased that the transmission concern was resolved, we recognize that the air conditioning matter remains unaddressed and continues to affect your satisfaction. Your feedback helps us understand where we can improve our processes to better serve our customers.