Walter Feist | Page 5

navigation system was not working They agreed with the problem but indicated it was take a few days since the success module was under the back seat and thus the seat needed to be remo They agreed with the problem but indicated it was take a few days since the success module was under the back seat and thus the seat needed to be removed. We rescheduled the work at my convenience for this week. More

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9.5 satisfied with service I came in for an oil & filter change and to have a DRL bulb replaced. Very satisfied with service but once I got home I realized I had a center cap mi I came in for an oil & filter change and to have a DRL bulb replaced. Very satisfied with service but once I got home I realized I had a center cap missing on my rear driver side wheel. I called and asked had it been forgotten to be replaced back on or had it been found. The service advisor called to say they checked the video and indeed all my centre caps where on my wheels yet they could not take responsibility because they didn't remove or rotate my tires. I then asked if that was part of the oil change the advisor replied yes but didn't rotate my tires as the tread looked even on all four tires. So I was disappointed to say the least... More

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Everybody was friendly and helpful Had a few problems with the car I purchased. Dealership went the extra mile to make sure I had everything I needed and took care of everything they co Had a few problems with the car I purchased. Dealership went the extra mile to make sure I had everything I needed and took care of everything they could in a timely fashion More

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Great Service My vehicle was picked up at the agreed upon time. The service department key me abreast of my vehicle needs. My vehicle was returned spotless. Love th My vehicle was picked up at the agreed upon time. The service department key me abreast of my vehicle needs. My vehicle was returned spotless. Love the service. More

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Really...a VW Cadillac I was was looking for a newer Beetle as a trade for my older 2002 which still ran great. It was a hard search to find something that drove like my tu I was was looking for a newer Beetle as a trade for my older 2002 which still ran great. It was a hard search to find something that drove like my turbo manual shift, newer for obvious reasons and affordable. Delaware Cadillac had just one and that one was enough. The car wasn't all frills but handled better than more expensive ones I had test drove. Mike Cassidy , a Beetle owner himself, was the right man for the job. We exchanged pro and con views of what I had and what I was missing. He took me on the most extensive test drove I ever was on....which ultimately sealed the deal. I wasn't prepared to deal THAT day but I (with the help of a good supporting crew) signed off on it no more than 3 hours later. Mike...thumbs UP for effort ! More

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Excellent. Have purchased 5/6 Cadillacs since 1990. Walter Feist is just about the best service writer that I have ever dealt with! He really has the customer' Have purchased 5/6 Cadillacs since 1990. Walter Feist is just about the best service writer that I have ever dealt with! He really has the customer's interest in mind. More

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Mike Cassidy! your the man My visit to the Cadillac dealership in Wilmington DE, was by far the best experience Ive had ever since I start buying cars . Mike Cassidy is a real p My visit to the Cadillac dealership in Wilmington DE, was by far the best experience Ive had ever since I start buying cars . Mike Cassidy is a real professional who not only enjoys making his customers happy , but he also does a very good job doing so. More

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Oil change and tire rotation We have bought cars from them since the 60's. Walter Feist has always gone above and beyond, regardless of our problem. We always return to DE Cadil We have bought cars from them since the 60's. Walter Feist has always gone above and beyond, regardless of our problem. We always return to DE Cadillac. More

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Great as always Excellent service and prompt attention to request. I will continue to return for their service, friendlyness and help from salesmem. A convenient l Excellent service and prompt attention to request. I will continue to return for their service, friendlyness and help from salesmem. A convenient location and great waiting area while work is being done./ More

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Quality of Service Having purchased a new Cadillac from Delaware as well as continuously getting outstanding service for both of my Cadillacs, Walter Feist's quality of Having purchased a new Cadillac from Delaware as well as continuously getting outstanding service for both of my Cadillacs, Walter Feist's quality of service with the customer is well above & beyond approach. More

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