Walter Vickers | Page 6

Takes too long to even get a recall done. Service is so slow. Makes it hard for family with single car. Service is so slow. Makes it hard for family with single car. More

by MWLIVANEC Verified Customer Verified Customer

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Excelente servicio 👍 Muy amable el personal Su atención al cliente es muy buena 👌 Muy recomendable atención al cliente es muy buena 👌 Muy recomendable More

by FLAKITA546.CG Verified Customer Verified Customer

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It was a very long wait just for an oil change. I do not believe my vehicle was inspected like it was supposed to be. I do not believe my vehicle was inspected like it was supposed to be. More

by YPPIKS2060 Verified Customer Verified Customer

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It was amazing with their timing always on it never looked at any other dealership like this one looked at any other dealership like this one More

by ANDRESAGUILERA09011997 Verified Customer Verified Customer

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Mark as always is great and cummicated the whole time. Got it faster then expected. Got it faster then expected. More

by DMCLAIN91 Verified Customer Verified Customer

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I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

by MRTNRVR Verified Customer Verified Customer

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They did a very good job on my truck and got it done in to day to day More

by glenthain27 Verified Customer Verified Customer

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They always make me feel like family. I will never go anywhere else. Thank you Planet Ford in Humble. I will never go anywhere else. Thank you Planet Ford in Humble. More

by taguilar Verified Customer Verified Customer

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Every time I have to bring my suv in for some service . I always a great experience I always a great experience More

by sherethap66 Verified Customer Verified Customer

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