Wendell Collins | Page 13

Great people! I really enjoyed my purchasing experience at Infiniti of Roswell. Wendell and Sean were really great to work with. I would recommend this dealership t I really enjoyed my purchasing experience at Infiniti of Roswell. Wendell and Sean were really great to work with. I would recommend this dealership to my friends and family. More

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Most enjoyable experience buying a car. Shout out to Wendell Collins, he treated us like family.!! Very professional, the most positive experience buying a vehicle. I highly recommend Wendel Shout out to Wendell Collins, he treated us like family.!! Very professional, the most positive experience buying a vehicle. I highly recommend Wendell and Roswell Infinity. Will absolutely recommend him and the dealership to all !! And would return to purchase again !!!! More

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Second purchase from Roswell Infiniti This is the first time I have ever purchased a second car from a dealership so that says something about the quality of the customer service (sales an This is the first time I have ever purchased a second car from a dealership so that says something about the quality of the customer service (sales and service) I experienced with my first Infiniti. Initially, I planned to buy out the lease on my 2015 Q50S, which I loved. I did not want another car, as I typically drive a car for 12+ years. The safety features and additional power available on the 2018 Q50 Red Sport were compelling so Wendell obtained offer details for both leasing and purchasing the new 2018 Q50 Red Sport. Wendell Collins, Dominic La Barrie, Bill Gray, and Derak Rawlings all put in a huge amount of effort, time, and attention to make this purchase work for me. They were absolutely the right team and they made me feel as good about this purchase as I did in 2015. Each gentleman contributed something extra to the process and I am thankful that I finally ended up with this specific team. Wendell was a total professional and hung in there with me despite a rough start that I feared was a systemic change in the sales culture and process at the dealership. Wendell also gave me freedom to be somewhat aggressive when I took the car for test drives, which was fun. Dominic came on board when I queried Costco about their discount (after I had already spoken to Wendell) which made things even more complicated (absolutely all my fault, not Wendell’s or Dominic's), and then Bill came in when the initial offers became brittle and frustrating, restored my faith in the sales process at the dealership, and gave me the confidence that I could walk in to Derak's office and close my second purchase from Roswell Infiniti without worry. I am delighted with my car and I look forward to working with this dealership in the future. More

by RT Verified Customer Verified Customer

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Love my new car! Cant say enough great things about Wendell Collins. Buying a car can be fun! I recommend him for his attention to detail and good humor. When I got ho Cant say enough great things about Wendell Collins. Buying a car can be fun! I recommend him for his attention to detail and good humor. When I got home, he had remembered to put my garage door opener on my visor flap. Tell him I sent you! More

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The best car buying experience I have ever had Absolutely the best car buying experience I Have ever had. The kindness and attention that was shown, along with the friendly personalities could not Absolutely the best car buying experience I Have ever had. The kindness and attention that was shown, along with the friendly personalities could not have been better. Also the best deal for such a beautiful car was beyond what I expected. Great place to buy a car! Fantastic team and really loved Wendell ! More

by happygirl Verified Customer Verified Customer

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ThreePete This is my third lease of an infiniti. I love the car! Wendell made the process fun and easy. He reached out to me and my husband to come to the deale This is my third lease of an infiniti. I love the car! Wendell made the process fun and easy. He reached out to me and my husband to come to the dealership and turn in my old lease for a new 2018 model. The car keeps getting better and better. More

by JC Verified Customer Verified Customer

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Not a Pleasant Experience This Time As a repeat customer, of over 20 years I expected to be treated the way I had been in the past It unfortunately was not a stellar experience this tim As a repeat customer, of over 20 years I expected to be treated the way I had been in the past It unfortunately was not a stellar experience this time. I'm disappointed in this formerly excellent dealership. I would not recommend them without reservation as I have done many times n the past. However, the service department and finance department are great and I will continue to have my car serviced here. In the past, they had distinguished themselves as a cut above usual car dealers and delivered an excellent buying experience . They missed the mark this time. In the future, I hope they change the way they interact with customers who have questions and concerns. More

by Atlanta Girl Verified Customer Verified Customer

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Our sales guy.. Wendell Vollins was great to work with us, Excellent service from Wendell Collins, he explained everything in detail and was so friendly from the start. Was a very pleasant experience purchasi Excellent service from Wendell Collins, he explained everything in detail and was so friendly from the start. Was a very pleasant experience purchasing the car on Tuesday More

by VLYNNAVAB Verified Customer Verified Customer

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Excellent service Wendell Collins provided excellent service! He is very knowledgeable, responsive, and not pushy. I would highly recommend Roswell Infiniti and Wende Wendell Collins provided excellent service! He is very knowledgeable, responsive, and not pushy. I would highly recommend Roswell Infiniti and Wendell Collins to any friend. More

by alaurite Verified Customer Verified Customer

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Worst experience ever I would advise everyone to stay away from this dealership. While car shopping online I came across a Volvo XC 60 that was located at Roswell Infiniti I would advise everyone to stay away from this dealership. While car shopping online I came across a Volvo XC 60 that was located at Roswell Infiniti, I contacted the sale department to ensure the car was still there. The sale rep confirm that the vehicle was still available and sitting on the lot this was at 1:00 pm. After driving 2 hour to the dealership we arrival to find out that the car had been on a test driver since 8:00 am, after they confirm earlier that the car was on the lot. The sale rep did not know when the vehicle was expected back. That wasn’t too big of a deal because there were a few other cars in the area that we wanted to check out. After checking out the other cars we contact Roswell to see if the car was back from the test driver which it was. After test driving the car we decided that we wanting to purchase the vehicle. We explain to the sale rep that we already had per approve financing for a certain amount from out credit union, which he state wasn’t a problem because we not far off from the asking price. During the processing of paper work he kept on suggesting that we finance the car through Roswell, which we kept on declining. After completing the majority of the paperwork he told us that the price was nonnegotiable and being that it was after 5 pm on Friday we were unable to contact our credit union to adjust the amount of preappoval. We spoke to the sale manage to explain to him the situation and ask if they would be willing to hold the car until Monday at which time we could contact our credit union. He refuse stating that the only option was to finance the car through them to because they would not hold the car for the weekend. We understood the car was sold as buy as is because it was used but we also ask if a completed inspection was done on the vehicle which they confirm. After owning the car for less than a week it start making a strange normal noise while steering. We took it to a local Volvo Dealership to find out that the car need 2 front axles which cost 1000.00 a piece to replace. I contact Roswell Infiniti to be told that the car was sold as is and that they only do inspection for Infiniti vehicle only . If that was explain up front we would not have purchase the Vehicle from them. We also purchase the poly steel package and it took several calls and emails over a 6 months period to have apply the protection to the car. When we got the car back from the detail shop at Infiniti the car was cover with white spot and the Volvo decal was missing. I contact them again to be told that there was nothing they could do because it was not cause by their detail shop, More

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