Wendell Collins | Page 14

Great Customer Service I am always treated like a VIP.....the courtesy car is offered without charge. Very friendly and professional staff!! I drive over an hour to have my I am always treated like a VIP.....the courtesy car is offered without charge. Very friendly and professional staff!! I drive over an hour to have my car serviced by these Pros!! More

by DANAPATTERSON33 Verified Customer Verified Customer

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Buying a new QX60 Everything went great. My salesperson was Wendell Collins. He did a very good job on showing and telling me the benefits. Also following up during Everything went great. My salesperson was Wendell Collins. He did a very good job on showing and telling me the benefits. Also following up during my decision making process.. He had to find my new car in their system. On pick up day.,,,,he spent all the time I needed to get familiar with car. Highly recommend Wendell and Roswell Infinity . More

by diane Verified Customer Verified Customer

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Best infinity service center. Very fast and efficient place to service the vehicle. I have been taking my QX60 to Roswell infinity for regular makntanice from last couple years and Very fast and efficient place to service the vehicle. I have been taking my QX60 to Roswell infinity for regular makntanice from last couple years and never once had an issue with it. Very professional and courteous staff. More

by JITEN385 Verified Customer Verified Customer

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My Salesman My experience at Roswell Infiniti, turned out to be extremely pleasant!! I traded in my Jeep of 16 years & that was emotional for me...I wasn’t sure i My experience at Roswell Infiniti, turned out to be extremely pleasant!! I traded in my Jeep of 16 years & that was emotional for me...I wasn’t sure it was the right decision, however, my sales associate, Wendell Collins & the entire staff were patient & understanding.. Wendell made the process fun & special for me! He went through every detail on my new 2017QX50, which by the way, is a fantastic car; needless to say I love my new ride & I am delighted to say, I would recommend Roswell Infiniti to my family & friends!! More

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New purchase Decided to purchase a new vehicle while having service completed. Staff was extremely patient in finding a plan that met my needs. This is my second n Decided to purchase a new vehicle while having service completed. Staff was extremely patient in finding a plan that met my needs. This is my second new vehicle purchase and the service is top notch. More

by jazzy11 Verified Customer Verified Customer

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Professional and void of the typical dealership nonsense My compliments to the team Roswell Infinity of North Atlanta. My buying experience was a professional transaction without the typical nonsense of mos My compliments to the team Roswell Infinity of North Atlanta. My buying experience was a professional transaction without the typical nonsense of most dealerships. They had a fair price posted on the vehicle that I wanted, the salesman facilitated the paperwork professionally, and we completed the transaction in short order. I would purchase from this dealership again. More

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Not quite great, but pretty good overall Kristen Chernik is the reason I bought here....smart, classy, honest. Wendell Collins also was the right choice for her to refer me to once she got m Kristen Chernik is the reason I bought here....smart, classy, honest. Wendell Collins also was the right choice for her to refer me to once she got me there.....humorous and laid back style was best for me. When Kristen couldn't get approval to beat/match the deal that Nalley gave me IN WRITING (which I supplied to Roswell), she said so nicely....then suggest the FWD off short lease QX50 I subsequently bought. THE only significant complaint was Wendell's line that--for used cars Roswell had decided the CarMax (king of used cars) pricing model was best.....one "low" price that in theory wasn't negotiable THE PROBLEM was that Roswell has decided a hidden (now infamous business-wide), DEALER PREP fee of $600 must be added after you think you've both agreed on the deal...sorry, that's slimy! Then of course the standard answer,,,,sorry, but legally we must treat all customers the same,,,,prep fee for everyone.....which of course was easily fixed by reducing the sales price.....a worn out story Nalley used too of course. The final issue was that once I came in to finalize the deal and pay, (and no doubt Wendell had passed along to Mr. Finance that I was ADAMANTLY against hearing any sales pitches for Scotchgarding, overcoating, undercoating, extended warranties, etc.) I was required to sit around for 45 minutes while Mr. Finance worked on two other customers who were better candidates for selling add-ons than I was. If I hadn't "released" my wife to drive home to Jasper without me I think I would have said either deliver the car there or make me a firm appt. with Mr. Finance later in the week when I'm back in town for other business. More

by jim.heilman Verified Customer Verified Customer

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Great dealership I have leased my cars ftom this dealership for more than 20 years. They are consistently professional and their service department is great and fairl I have leased my cars ftom this dealership for more than 20 years. They are consistently professional and their service department is great and fairly priced. Wendell Collins made my most recent lease an easy experience. More

by LBROWNLEE Verified Customer Verified Customer

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Wonderfull Wendell Collins, Derrick Baker and all of the people at the dealership have been wonderful to work with and I always feel that I am being treated well Wendell Collins, Derrick Baker and all of the people at the dealership have been wonderful to work with and I always feel that I am being treated well. This was my second purchase from Roswell Infiniti and I will always go back for any future car I might need. More

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Excellent Care for my 2017 Q60 Been a Roswell Infiniti customer for 14 years with 100% satisfaction with the service. Obviously the quality of the car is important, but just as imp Been a Roswell Infiniti customer for 14 years with 100% satisfaction with the service. Obviously the quality of the car is important, but just as important is the service I receive after the sale. Huge thanks, as always, to Mark, my service advisor, and all of the service staff!! Also, a big thank you to Wendell Collins and Derrick Baker for walking me through the features of the Q60 Red Sport AWD. More

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