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Wendy Nava Villagrana
Wendy Nava Villagrana at Longo Toyota

Wendy Nava Villagrana | Page 3

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Contact Me
4.1
35 Reviews

I grew-up loving soccer and played every weekend. I was able to have one of my dreams come true and visit Madrid Spain and attend one of the biggest soccer matches playout. Traveling has become one of my hobbies and I really enjoy small camping trips as well.

Dealership Experience

3 yrs, 11 mos

Industry Experience

9 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.1

35 Reviews

Write a Review

35 Reviews of Wendy Nava Villagrana

September 01, 2024

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Employee Rating

Longo Toyota is one good dealer at south California professional staf faster and convenience on work hours More

by elzipoteinc@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2024

Longo Toyota responded

Thank you for your positive feedback! We’re thrilled to hear that you consider Longo Toyota one of the best dealers in Southern California. Our team takes great pride in being professional and efficient, and we’re glad our extended hours and convenience have made your experience a positive one.

August 29, 2024

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Employee Rating

Service is good except the wait time is too long. For minor service i waited almost 4 hours, i was expecting 2 hours at the most. More

by Rico
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Longo Toyota responded

Thank you for your feedback, and I apologize for the extended wait time you experienced during your recent visit. We understand that many people are getting their vehicles ready for road trips before the last holiday of the summer, and we’re working hard to accommodate everyone as efficiently as possible. Team Longo

July 17, 2024

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Employee Rating

HORRIBLE! Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car More

by Akali
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 18, 2024

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager, Jesus Chacara tried reaching you today, July 18, 2024, but was unsuccessful. At your convenience, please feel free to contact him @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to regaining your trust.

June 14, 2024

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Employee Rating

Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

by emar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2024

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo

May 19, 2024

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Employee Rating

Great customer service but need more discount offers on service and parts it is ok More

by ngu_jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mandi Davis, Ariel Ramirez, Jason Diep, Frances Medina , Jeffrey Tsao

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May 20, 2024

Longo Toyota responded

Thank you for sharing your viewpoint online about pricing and discounts. We encourage all our guests to visit our website for monthly, weekly specials, which change often (www.longotoyota.com) - Team Longo

March 24, 2024

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I Love Longo Toyota. I wouldn’t take my car any where else. They have excellent customer service. More

by kellycerda1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 25, 2024

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs.

February 27, 2024

Dealership Rating
Employee Rating

When my air conditioner is turned on there is a fast clicking noise noise near passenger side More

by Kagetora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 27, 2024

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Due to your screen name, we're unable to research your visit | vehicle in detail. At your convenience, please feel free to contact either our Guest Relations Dept and ask for Kary Loefler @ D: 626.580.6057 or E: kary.loefler@longotoyota.com or we encourage you to contact your service consultant to discuss this matter further. Thank you for your review!

February 20, 2024

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Great dealership and everyone is kind and helpful. Will continue taking my car there in the future for all its maintenance. More

by Cerda_crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frances Medina, Bree'Ann Davidson

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Feb 20, 2024

Longo Toyota responded

We're happy knowing you got back on the road with peace-of-mind after your service visit @ Longo Toyota.

January 21, 2024

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Employee Rating

Service department crew works as a team and goes above and beyond to satisfy customer. More

by Happy :-)
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2024

Longo Toyota responded

Thank you for your feedback and review. From all of us @ Longo Toyota, we're honored to serve you - Team Longo

January 07, 2024

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Employee Rating

Friendly knowledgeable and I will always come back purchase car and doing service when I need Toyota More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Chacara, Calvin Lei

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Jan 08, 2024

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the loyalty you have with Longo Toyota both in servicing and purchasing your vehicles.

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