Wes Herlong | Page 15

Excellent Service As always, we have received excellent service from Herlong Ford. They have taken care of our needs promptly and professionally. Wouldn't take my tru As always, we have received excellent service from Herlong Ford. They have taken care of our needs promptly and professionally. Wouldn't take my truck anywhere else! More

by m.albrecht007 Verified Customer Verified Customer

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RAV 4 purchase Great dealership! Easy purchase! Sandy is a great salesperson. Love the RAV 4. Will come back again if purchasing a used car. Great when came back Great dealership! Easy purchase! Sandy is a great salesperson. Love the RAV 4. Will come back again if purchasing a used car. Great when came back for the “we owe” door handle. More

by JMCNAMARA1963 Verified Customer Verified Customer

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I'm grateful to have purchased a new vehicle I found what I was looking for as soon as I got on the lot..I drove off with it..Very Pleased.I hope to enjoy the car. I found what I was looking for as soon as I got on the lot..I drove off with it..Very Pleased.I hope to enjoy the car. More

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Great Customer service Contacted the dealership salesman just sold the car I was looking for, however my salesman found me the same at another dealership had it shipped in a Contacted the dealership salesman just sold the car I was looking for, however my salesman found me the same at another dealership had it shipped in and had it in two days.picked it up in and out the door. thanks More

by KEITH43 Verified Customer Verified Customer

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Good customer service Had a few issues that they addressed quickly. Customer happiness was there first priority. I was very impressed with their eagerness to help me. Thank Had a few issues that they addressed quickly. Customer happiness was there first priority. I was very impressed with their eagerness to help me. Thanks me Herlong for making my sons first truck buying experience great More

by JAMIEGODBEY Verified Customer Verified Customer

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Buying from Herlong was great Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing peopl Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing people,but thats the way it is when you are at a dealer like Herlong that is selling so many cars. More

by CLARK.DOUGLAS48 Verified Customer Verified Customer

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No Pressure, Perfect Price, Great teamwork. Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he wou Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he would bring the Lincoln up to us. I've never had that done with a used car before! Wes walked over to us while we were standing there to make sure James was being helpful. We looked it over and liked what we saw. Took the Lincoln on a test drive. Expected a sales push when we returned. No pressure. James asked how we liked the drive, asked if we still wanted to shop or were we considering a purchase that day. He offered to see what they kind of deal they could make. He reassured us this was not a commitment. We accepted. That's when we met Meryl and Richard. Meryl told us it would take a few minutes to get the paperwork together, so James went to get a tech person to explain some of the gadgets on the vehicle. Richard took us through the controls of the Lincoln and capabilities of the touchscreen. Once again, this has never happened to me when buying a used car before! This would be a good time to mention the dealership had just closed for the evening. We went to do paperwork and James took the car to fuel it up and wash the road dust off. Meryl was professional, but with a friendliness like we were old family friends. She was very patient and took the time to explain all the paper work. Her and my wife chatted anytime I wanted too read through something. This made me feel that I could take my time to be sure I understood before I signed anything. As stated earlier no pressure even after we said we were going to buy. When all was done James said the change oil light had came on. He gave us the choice of leaving the vehicle or bringing it back the next day as the dealer ship was closed for the evening. So the next day I brought the vehicle back to get the oil changed. The service department was busy with people from all over the state (impressive reputation). They worked me through in a very swift pace. Everyone I encountered at the dealership was very friendly. The calm casual feeling of the place exudes a neighborhood feel that you would expect from a corner store were everyone is a regular. This is one of the best buying experiences I have ever had. Just for the record I'm 58 years old and have bought more that 20 vehicles in my life. More

by JD_HOOVER Verified Customer Verified Customer

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Great customer service From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we intera From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we interacted with and very helpful throughout the process. Garrett was great and answered any questions we may have had without hesitation! More

by KWATERS0517 Verified Customer Verified Customer

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This is the Best Place This is absolutely the best buying experience I have ever had and I have purchased a lot of trucks. Friendly people that seemed to care about what you This is absolutely the best buying experience I have ever had and I have purchased a lot of trucks. Friendly people that seemed to care about what you want and not what they had on the lot. Several times my salesman said I will get you a particular color if that is what you want. When I was transferring my stuff to the new truck what I believe was a mechanic saw I was struggling and not only offered but went and got me some boxes that really helped me out. More

by CYOUNGBLOOD324 Verified Customer Verified Customer

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Great sales experience, good price on my truck. The variety of trucks that was on the Herlong lot was superior to the other dealerships in the greater Augusta area. Combine that with the personal m The variety of trucks that was on the Herlong lot was superior to the other dealerships in the greater Augusta area. Combine that with the personal management style I observed and I hope to keep Herlong as my dealership in the future. More

by JAMES_HERBERT Verified Customer Verified Customer

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