Wesley Bonito | Page 4

Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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This dealership is the best! I highly recommend it! I would also share it with my friends, this dealership is the one that I trust most, and I would most likely buy a car from th I highly recommend it! I would also share it with my friends, this dealership is the one that I trust most, and I would most likely buy a car from the dealership! More

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Everything was amazing with my salesman Liliana no words she was super I’m really recommending this dealership she was super I’m really recommending this dealership More

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Horrible customer service. Only care about closing the deal and not the customer. Sold a brand new car without car mats. Will not be back not even for service! Only care about closing the deal and not the customer. Sold a brand new car without car mats. Will not be back not even for service! More

by Joannemarucci51 Verified Customer Verified Customer

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great service from Mr Marcos. Congratulations to the whole team service. Tank you! Good day Congratulations to the whole team service. Tank you! Good day More

by ECARNELOS Verified Customer Verified Customer

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Henry was responsive and professional. Henry communicated clearly and made my process smooth. I would highly recommend. Henry communicated clearly and made my process smooth. I would highly recommend. More

by DJLEVINE14 Verified Customer Verified Customer

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Fernando, is the best there is when it comes to making you feel comfortable and ensuring confidence in your decision with the finance department. you feel comfortable and ensuring confidence in your decision with the finance department. More

by DJLEVINE14 Verified Customer Verified Customer

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Great service always easy to Get in and out without any issues and not overly priced issues and not overly priced More

by BRII0220 Verified Customer Verified Customer

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It’s a good company I will go back to the company it is good good More

by lloydgould19 Verified Customer Verified Customer

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You sold me a 2019 DODGE GRAND CARAVAN DEFECTED ! After not even SIX MONTHS my transmission has GONE ! Your ESTIMATE is $ 6649.46 !!! Shame on you. After not even SIX MONTHS my transmission has GONE ! Your ESTIMATE is $ 6649.46 !!! Shame on you. More

by SAVERIO MACALUSO Verified Customer Verified Customer

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