Wesley Prudencio
Wesley Prudencio at Audi Des Moines

Wesley Prudencio | Page 2

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of Wesley Prudencio

September 10, 2024

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Employee Rating

Wesley was attentive and responsive. Thank you for the client care. It was greatly appreciated. More

by WWW.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2024

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

August 16, 2024

Dealership Rating
Employee Rating

The place feels less friendly comparing to Willis’s , BMW & Mercedes ( same corporations but totally different). More

by ANDYVO33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Audi Des Moines responded

Andy, We are very happy to hear Wesley provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

August 04, 2024

Dealership Rating
Employee Rating

Always greeted at the door. Elvis, my salesman, always makes a point to say hi when I have my oil changed. During my recall work, I had a fantastic Audi loaner car! More

by RCJBRAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Aug 05, 2024

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

July 03, 2024

Dealership Rating
Employee Rating

I bought a q5 from them several months ago. I’m going on a long trip Monday and got a warning light. I stopped in there and was told they couldn’t help me for 2 weeks. More

by Jesse.jamestv
Recommend Dealer
No
Jul 08, 2024

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

Jul 08, 2024

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

June 12, 2024

Dealership Rating
Employee Rating

Dealership has always been second to none since the purchase of my Q8. They take time to listen and answer my questions. Take are top notch and over and above highest quality. More

by AUDREYCURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Audi Des Moines responded

Thank you, Audrey, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

April 29, 2024

Dealership Rating
Employee Rating

This dealership has done a great job with my Audi A8l e60 we are still working with a warranty claim. I know they are gonna make sure it all gets fixed. More

by REILANDBRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Schettler, Todd Watters, Bryan Adams , Katie Cross, Brady Fleischacker

Apr 30, 2024

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Brad, and look forward to your next visit. Best Regards, Brett Schettler General Manager

April 24, 2024

Dealership Rating
Employee Rating

Communication from service advisor was horrible. After paying diagnostic fee, car was returned in worse condition which was not communicated by the service advisor. Technician seemed not to have exp More

by Kwilson6750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Brett Schettler General Manager

Apr 29, 2024

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Brett Schettler General Manager

April 12, 2024

Dealership Rating
Employee Rating

Great and speedy check in - service done correct and well - love the video review of the car’s condition More

by tebecker12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

April 11, 2024

Dealership Rating
Employee Rating

I have always had an exceptional experience when having my Audi taken care of by Wesley. Everyone there is professional, courteous, and friendly. I am more than p[eased every time I have taken my Q5 in More

by Nancy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis Felic, Aleksandr Yanouskiy , Mike Williams 5 stars!

Apr 11, 2024

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Wesley and the rest of our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

April 02, 2024

Dealership Rating
Employee Rating

Wes really handled us with care. Was diligent about ensuring our repairs were done as timely as possible and getting our extended warranty applied. Would give him a 6 out of 5 if we More

by dtwnbrown1
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

Apr 03, 2024

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

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