Wesner Larose | Page 3

NEVER BUY HERE. A dishonest and exhausting 6-hour nightmare. I would never buy from this dealership. This was, without a doubt, the worst car-buying experience I A dishonest and exhausting 6-hour nightmare. I would never buy from this dealership. This was, without a doubt, the worst car-buying experience I have ever had. The trouble started during the negotiation for a new Toyota RAV4 XLE Premium. I was very clear from the beginning: I wanted an "Out-the-Door" (OTD) price because I did not want any surprises. We finally agreed on a price, but once I was sent to the finance office, the tactics changed. The first finance manager tried to pressure me into buying dealership insurance/protection packages. I politely declined all four options. Then, a second finance manager came in and told me that if I didn’t buy the insurance, they wouldn’t honor the price we had already agreed upon. This is classic "bait and switch" behavior. To make matters worse, the process took 6 hours. I was there with my 7-year-old son; we missed lunch and were never even offered a bottle of water (we had to survive on the showroom popcorn). To top it all off, as I was leaving—clearly upset—the finance manager stood by the door and muttered "get out of here" under his breath. Completely unprofessional, dishonest, and disrespectful. Save yourself the headache and go elsewhere. More

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Al Hendrickson is a good dealership. It meets my needs. I found the desired vehicle. Besides all, the staff is professional. They took their time to explain each step of the process tha It meets my needs. I found the desired vehicle. Besides all, the staff is professional. They took their time to explain each step of the process that helped me to make a purchase. More

by markricelin Verified Customer Verified Customer

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Everyone always nice friendly and helpful you all do a amazing job in services I love doing business here amazing job in services I love doing business here More

by samanthagreen496 Verified Customer Verified Customer

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Il I had a salesperson after I put in an online bid who is pursuing me, I decided to buy the vehicle based on my research and she knew absolutely nothing about the vehicle her question was do you want to b is pursuing me, I decided to buy the vehicle based on my research and she knew absolutely nothing about the vehicle her question was do you want to buy this it's shameful and complete f****** crap you're going to have people that going to sell vehicles let them at least talk about the benefits the vehicle itself she did nothing it's sad More

by shakem2525 Verified Customer Verified Customer

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Patrick Gustave was with us from start to finish. He answered all our questions. We thank him for his helpfulness and interest. He answered all our questions. We thank him for his helpfulness and interest. More

by hayrettingeyik16 Verified Customer Verified Customer

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Muy buena atención de parte de Marianela la vendedora , muy preparada y servicial , nos mostró varias opciones y siempre sonriente a pesar de lo tarde en la noche, ,todos muy serviciales y profesionales muy preparada y servicial , nos mostró varias opciones y siempre sonriente a pesar de lo tarde en la noche, ,todos muy serviciales y profesionales More

by JORGEACRUZ33 Verified Customer Verified Customer

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I had an amazing experience working with Sarah Jacholk from Al Hendrickson Toyota. She truly went above and beyond from start to finish. Sarah was attentive, patient, and always available to answer every from Al Hendrickson Toyota. She truly went above and beyond from start to finish. Sarah was attentive, patient, and always available to answer every question I had. Her professionalism and dedication made the entire process smooth and stress-free. Sarah is, without a doubt, the best. If you're looking for exceptional customer service and someone who genuinely cares, I highly recommend working with her. Five-star service all the way! More

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I recently purchased my second vehicle from Al Hendrickson Toyota in Coconut Creek and once again the experience was amazing. I worked with Erik , Dylan and Jonathan. I truly appreciate the servi Hendrickson Toyota in Coconut Creek and once again the experience was amazing. I worked with Erik , Dylan and Jonathan. I truly appreciate the service he provided. I originally requested a quote by email and Eric sent me a very attractive offer that made me walk into the dealership. From the moment I arrived, he made the whole process seamless, from reviewing the model I wanted to negotiating the price. He was a tough cookie in the best way, but still able to get me a really great deal. I genuinely appreciated his professionalism, patience, and willingness to work with me. Everyone in the dealership was helpful and the customer service here is consistently the best, which is why this is now my second time buying a car at this location. I also have to mention something funny. Throughout my email communication I kept speaking with “Alina Perez,” and she was so fast and helpful that I was impressed. When I arrived and asked for her, they told me Alina was actually AI. I never would have guessed. It truly felt like I was talking to a real person. Overall, I had an excellent experience once again. Thank you to Eric and the whole team for making everything smooth and stress free. I highly recommend Al Hendrickson Toyota. More

by Natalie Verified Customer Verified Customer

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Experience was great start to finish. i left with what I wanted a d the deal was what I wanted! i left with what I wanted a d the deal was what I wanted! More

by studionaildesign1 Verified Customer Verified Customer

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It was a pleasant experience shopping for a car. We ve been shopping for a car and Al Hendrickson provided the best pricing hands down! The service that was provided by Jenny was the icing on the c We ve been shopping for a car and Al Hendrickson provided the best pricing hands down! The service that was provided by Jenny was the icing on the cake. Her patience and superb customer service made the shopping experience less stressful. Thank you Jenny and Al Hendrickson Toyota for your assistance in the purchase of our new car! Our family is happy with our purchase More

by rmaldonado05 Verified Customer Verified Customer

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