Wiem Head
Wiem Head at Big Star Cadillac

Wiem Head

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
71 Reviews
4.8

71 Reviews

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71 Reviews of Wiem Head

October 25, 2025

Dealership Rating
Employee Rating

Had a great experience in my purchase of my vehicle. Definitely would recommend to my friends and family. More

by J Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 18, 2025

Dealership Rating
Employee Rating

Very disappointed with my 2022 Cadillac Escalade — constant software glitches, unreliable navigation, and poor dealer support. Not worth the luxury price for all these issues. Replaced engine at 20 More

by zuhair01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Pierce

Oct 20, 2025

Big Star Cadillac responded

Thank you for your business and for sharing your feedback. I am very sorry to hear that you are so disappointed with your vehicle due to the concerns you have listed. We take these matters very seriously. We are sorry that the product is not currently meeting your expectations and we apologize for the service inadequacies that you feel that you encountered. We appreciate you bringing this to our attention and would like to know a little more detail to help guide us to a resolution regarding the service you have received. Please contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director.

July 14, 2025

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Employee Rating

Professional, courteous service from start to finish. Completely satisfied with my salesperson Wiam, she rocks! More

by SCOTT_MCKIN71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

June 03, 2025

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Employee Rating

She is the best they have. They need to keep her to keep me lol. More

by Paviap2312
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: George Castillo, Ainsley Roark

Jun 04, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

May 30, 2025

Dealership Rating
Employee Rating

Ainsley goes above and beyond always making sure that the customer is taken care of and if something goes wrong she makes sure it’s corrected. More

by Elisjr3092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark , zzZulfi zzChoudhry

Jun 02, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

May 16, 2025

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Employee Rating

Easy transaction and they delivered the vechicle. Wiem helped me with the deal and it was seamless. More

by Jason T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

March 10, 2025

Dealership Rating
Employee Rating

Great purchase! Mike, Kelly and the team will always do their best to make your experience one to remember. More

by LYLY2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kelly Wilson

Mar 11, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 12, 2025

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Employee Rating

Very good customer service by everyone. We had a lot of questions that were answered completely More

by SHAYALHALABY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 12, 2025

Dealership Rating
Employee Rating

Wow! What an incredible experience my husband and I had! Wiem was absolutely fantastic—accommodating, hospitable, and so easy to talk to, all while mai More

by e.sam.a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 06, 2025

Dealership Rating
Employee Rating

Wiem was very professional and very helpful in making this an easy purchase. I appreciated that she was not pushy and she even found a similar car for me to evaluate before I made my choice. I would hi More

by DRWAHEED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Kelly Wilson, Denise Beyner-Stanley , zzRachel zzRuiz

Jan 07, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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