Wil Jones

North Penn Mazda responded

Thank you for the kind words! 🙌 We're so glad to hear that our service team kept you in the loop and that the loaner car made things easier. Our staff takes pride in providing a smooth and friendly experience every step of the way! 🚗💨 Thanks for choosing us — we look forward to seeing you again down the road! 😊

North Penn Mazda responded

Thank you so much for the 5-star review! We're thrilled to hear that your experience with our Sales, Finance, and Service teams was excellent across the board. At North Penn Mazda, we truly value your time and are committed to providing courteous, efficient, and top-quality service every step of the way. We appreciate your support and look forward to welcoming you back again soon!

North Penn Mazda responded

Hi Ron, Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that our service team — including Wil, the loaner desk crew, and our cashier — made such a great impression. Your recommendation truly means a lot to us. We appreciate your trust in our team and look forward to seeing you again for future Mazda service needs! Best regards, The North Penn Mazda Team

North Penn Mazda responded

Mr. Tillman, As I mentioned prior to the return of your vehicle, we were unable to replicate the connectivity issue you reported. I personally conducted an extended test drive with my phone connected to the vehicle’s system, and at no point did the connection drop. Based on our findings, the issue appears to be external in nature and not related to a malfunction of the communication module. Typically, if the module were faulty, simply disconnecting the phone from the cord would not resolve the issue. In accordance with Mazda’s policy, we are unable to install replacement parts unless a fault code is present or the issue can be duplicated during our inspection. If you would like to discuss this with me further, please contact me at 267-956-1160 or amanda@northpennmazda.com. Sincerely, Amanda Young North Penn Mazda Service Manager

North Penn Mazda responded

Thank you so much for your kind words and continued trust in our team! We're thrilled to hear that Wil provided excellent service and kept you well-informed throughout your visit. It means a lot to us that you've chosen North Penn not just for service but also for two vehicle purchases — we're honored to have earned your business. We look forward to serving you again in the future! 🚗🙌

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that our team provided a friendly experience and clear communication on your service and costs. We truly appreciate your continued trust in North Penn Mazda and look forward to seeing you again for all your future visits!

North Penn Mazda responded

Thank you so much for the kind words and recommendation! We’re thrilled to hear you had a great experience with our team. Providing top-notch service and building trust with our customers is what we’re all about. We truly appreciate your support and look forward to seeing you again at North Penn for your next visit!

North Penn Mazda responded

Thank you so much for your feedback and for being such a great customer — we truly appreciate your kind words about our team and how pleasant and organized everything was during your visit. We do want to sincerely apologize for the service fee. We’ve implemented this fee in lieu of raising our overall service rates, in an effort to keep costs lower for all our customers. This fee only applies when paying by credit card — if you choose to pay with a debit card, there’s no additional charge. We really value your support and understanding, and we hope to continue providing you with great service in the future.