Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,323 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

32 yrs

4.9

1,323 Reviews

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1323 Reviews of Wil Jones

November 28, 2025

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Employee Rating

I like the fact I always have a loaned car waiting for me. The service is always done in a timely manner. More

by BRUCH8ETJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Nov 28, 2025

North Penn Mazda responded

Thank you for the great feedback! We’re glad to hear that having a loaner ready and timely service makes your visits easy and stress-free. We appreciate you choosing us, and we’re always here to keep things running smoothly for you. See you next time!

November 28, 2025

Dealership Rating
Employee Rating

Was such a pleasurable experience from my first contact to when we walked out the door after the purchase More

by acdessert141
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Nov 28, 2025

North Penn Mazda responded

Thank you so much for the kind words! We’re thrilled to hear that your experience was smooth and enjoyable from the very first conversation to the moment you drove home in your new vehicle. It means a lot to our team! If you ever need anything or have any questions down the road, we’re always here to help. Enjoy the ride! 🚗✨

November 27, 2025

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Professional employees. Drop off and pickup of vehicle was organized and went smoothly. I was very impressed and pleased, as I am a new Mazda owner. More

by Lreifenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Nov 28, 2025

North Penn Mazda responded

Thank you for the wonderful feedback! We’re so glad to hear that your drop-off and pick-up experience was smooth and organized. Welcome to the Mazda family — we’re excited to have you with us! If you ever need anything or have questions as a new owner, we’re always here to help. Thanks again for choosing us!

November 27, 2025

Dealership Rating
Employee Rating

Very kind, informative, transparent, and made sure to update me on all work needed to be done. More

by bethanyrbelkowski
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Nov 28, 2025

North Penn Mazda responded

Thank you so much for sharing your experience! We’re glad to hear our team was kind, transparent, and kept you informed every step of the way. Your trust means a lot to us, and we’re always here to help with anything you need. Thanks again for choosing us!

November 26, 2025

Dealership Rating
Employee Rating

Very courteous, clean, and professional The service is great, beginning with the initial drive into the service and being greeted. The automechanics are thorough. Will is always great. All employees are r More

by MY2CATSS
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Nov 28, 2025

North Penn Mazda responded

Thank you so much for sharing this wonderful feedback! We’re delighted to hear that your experience—from the moment you arrived to the time spent in our waiting area—was smooth, clean, and welcoming. Our technicians work hard to be thorough, and we’re glad Will and the rest of the team continue to make your visits great. We truly appreciate your kind words and look forward to serving you again!

November 26, 2025

Dealership Rating
Employee Rating

Very courteous, clean, and professional The service is great, beginning with the initial drive into the service and being greeted. The automechanics are thorough. Will is always great. All employees are r More

by MY2CATSS
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Nov 28, 2025

North Penn Mazda responded

Thank you so much for your wonderful review! We’re thrilled to hear that your entire experience—from the moment you pulled into the service lane to the time spent in our waiting area—was smooth and enjoyable. Our team works hard to provide a clean, welcoming environment and thorough, professional service, and it’s great to know that Wil and the rest of the staff made a positive impression. We truly appreciate your kind words and your trust in us. We look forward to taking care of you at your next visit!

November 25, 2025

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Employee Rating

Polite service and enjoyed the video of my vehicle so I can better understand the work that was needed. More

by cece33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2025

North Penn Mazda responded

Thank you, Cece! We’re glad you enjoyed the video and found it helpful in understanding the work on your vehicle. We appreciate your feedback and look forward to serving you again! 🚗✨

November 24, 2025

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Employee Rating

Will provided frequent, and clear communication. The loaner car service was easy and staff was friendly. My check engine light was on upon pick up and was not when I dropped it off causing me to nee More

by LaurenJ002
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Nov 24, 2025

North Penn Mazda responded

Hi Lauren, thank you for taking the time to share your experience. We’re glad to hear Wil kept you well-informed and that the loaner process was smooth and supported by our friendly team. We sincerely apologize for the inconvenience of the check engine light coming on after pickup, and we appreciate your patience while we kept the vehicle an additional night to ensure everything was properly addressed. If there’s anything more you need or any lingering concerns, please don’t hesitate to reach out—we’re always here to help. Thank you for trusting us with your vehicle. 💙🚗

November 24, 2025

Dealership Rating
Employee Rating

Good dude does a good job and he’s very conscientious and helpful. I like doing business with everyone at that company. More

by georgebake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Nov 24, 2025

North Penn Mazda responded

Thank you so much, George! We truly appreciate your kind words and continued trust. Our team prides itself on being helpful, conscientious, and easy to work with, so it means a lot to hear that reflected in your experience. We love doing business with you as well and look forward to seeing you next time!

November 22, 2025

Dealership Rating
Employee Rating

Courteous, pleasant staff & beautiful & comfortable dealership! Very efficient & effective service. Great refreshments provided, which is a nice touch! Thank you! More

by DRSOLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Nov 24, 2025

North Penn Mazda responded

Thank you so much for the kind words and for choosing us! We’re thrilled to hear that our team, facility, and service made your visit enjoyable — and we’re glad you liked the refreshments too. 😊 We truly appreciate you and look forward to welcoming you back anytime!

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