Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,233 Reviews

Dealership Experience

9 yrs, 11 mos

Industry Experience

31 yrs, 7 mos

4.9

1,233 Reviews

Write a Review

1233 Reviews of Wil Jones

June 20, 2025

Dealership Rating
Employee Rating

Everyone is so kind and respectful. They are very responsive and beyond accommodating. Will always come to North Penn Mazda! More

by annaf
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jun 20, 2025

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with our team. Your continued support means the world to us, and we can’t wait to welcome you back to North Penn Mazda again soon! 🚗😊

June 19, 2025

Dealership Rating
Employee Rating

Only gave it 1 star because 0 wasn’t an option. Will never spend another dime there. I have never had a worse customer experience in my life. I have purchased 3 cars from here with my wife in 7 yea More

by joeertel99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 19, 2025

North Penn Mazda responded

Dear Mr. Ertel, I was sorry to learn that you will not be returning to North Penn for your future service needs. I wanted to take a moment to address your recent experience. As a gesture of goodwill, we refinished your wheels outside of the typical warranty parameters. I regret that you needed to return due to a balance issue that stemmed from this refinishing. Additionally, while we understand that you experienced a tire puncture after the visit, which could have occurred anywhere, we offered assistance in replacing the tire, but you chose to decline this offer. Please know that had this issue been caused by our team, we would have gladly addressed the tire replacement without hesitation. If you have any further questions or concerns, please don’t hesitate to reach out. We value your feedback and are here to assist. Sincerely, Amanda Young Service Manager 267-956-1160

June 19, 2025

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12 3 3 4 5 7 7 9 10 11 12 13 14 15 16 More

by jpowell21
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bell

June 18, 2025

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Excellent Communication. Fair pricing. Long time North Penn Mazda client. Would recommend to friends and family. More

by DOUGJACOBSEN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 18, 2025

North Penn Mazda responded

Thank you so much for your kind words and continued loyalty! We're thrilled to hear you had a great experience with our team and truly appreciate you recommending North Penn Mazda to your friends and family. We look forward to serving you for many more years to come! 🚗💙

June 17, 2025

Dealership Rating
Employee Rating

Always willing to help out and to make things right. Personable. Friendly. A pleasurable experience. More

by FRANKDERUOSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Jun 18, 2025

North Penn Mazda responded

Thank you so much, Frank, for your kind words! We’re thrilled to hear that you had a positive and friendly experience with us. Providing helpful, personable service is always our goal, and we’re so glad we could make things right and make your visit a pleasant one. We truly appreciate your support and look forward to seeing you again! 🚗✨

June 16, 2025

Dealership Rating
Employee Rating

Good job and very nice job. ..thank 👍 Good work for my mx5.. He's just so good!.. 정말로감사함니다. More

by han747g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

North Penn Mazda responded

Thank you so much for the kind words and 5-star review, han747g! 🙌 We're thrilled to hear you’re happy with the work on your MX-5 — it’s always a pleasure taking care of such an iconic ride! Your appreciation means a lot to us. 정말 감사드립니다! 😊🚗💯

June 12, 2025

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Employee Rating

Service folks were great, they took the time to explain services performed on my vehicle and provided video footage as well. Would recommend! More

by gregq70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

June 11, 2025

Dealership Rating
Employee Rating

Called because I was having issues with my oil light on, got me in as soon as possible. Had me back in the car within the week. Very kind and helpful staff. More

by maryroatche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

June 11, 2025

Dealership Rating
Employee Rating

Service went well. Completed work in a timely manner. Service manager was friendly and knowledgeable. More

by JSCSLP
Recommend Dealer
Yes

June 08, 2025

Dealership Rating
Employee Rating

Fortunate enough to squeeze me in for inspection with a new car. Very courteous, accommodating and courteous. Will continue with service thru dealership! More

by LASWIACKI
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jun 09, 2025

North Penn Mazda responded

Thank you so much for the 5-star review! We're glad we could get you in for your inspection and that you had a courteous and accommodating experience with our team. It means a lot to know you'll be continuing your service with us — we truly appreciate your trust and support. We're here whenever you need us! Best regards, The North Penn Mazda Team

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