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Wil Jones
1,407 Reviews
Dealership Experience
10 yrs, 10 mos
Industry Experience
32 yrs, 6 mos
1,407 Reviews
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1407 Reviews of Wil Jones
August 02, 2020
Mazda Service Department I purchased my used 1999 Mazda Miata at North Penn ten years back. The Sales/Purchase experience was good enough - no problems. Since owning my Mi I purchased my used 1999 Mazda Miata at North Penn ten years back. The Sales/Purchase experience was good enough - no problems. Since owning my Miata - which I call my "little love bug" - I have brought to North Penn's Service Department for all its PA State Inspections and other service needs. The Customer Service delivered at the North Penn Mazda Service Department, managed by Amanda Young, is as good as it gets! My Service Writer, Wil Jones, is awesome and consistently goes "above and beyond" to assure my complete satisfaction. Long-time shop mechanic, Dan, is always the man that turns the Nuts and Bolts on my Miata and I have easily come to appreciate his "attention to detail" highly skilled technical ability. Prior to my retirement I worked in Customer Service for 40 years - I know what excellent Customer Service is, and North Penn Mazda is drenched in it! Also, I have done much of my own mechanical reoair work on my vehicles since buying my first new car in 1961. I have total trust and confidence in the Service Team at North Penn Mazda, without exception... Thank you, Roger Kaller 215-740-5330 More
by rogerkaller
Other Employees Tagged: Amanda Young
Verified CustomerJuly 29, 2020
Quality, timely service. Excellent customer service reps. The reps were very courteous, knowledgeable and very professional. I didn’t have to wait long for the work to be completed. reps. The reps were very courteous, knowledgeable and very professional. I didn’t have to wait long for the work to be completed. More
by RJ
Other Employees Tagged: Amanda Young, Caitlin Landis
July 29, 2020
Always a stress free time when dropping off my car for any services needed! Any questions or concerns i have are always answered! I enjoy receiving the texts, emails, and videos so i’m aware of what’s goi any services needed! Any questions or concerns i have are always answered! I enjoy receiving the texts, emails, and videos so i’m aware of what’s going on at all times. I will never want to take my car anywhere else, but here! More
by Rebecca H
July 24, 2020
A Successful Repair Flexible appointment, quick check in/out (coronavirus expedited), convenient loaner, video of service performed appreciated, and accurate, economical Flexible appointment, quick check in/out (coronavirus expedited), convenient loaner, video of service performed appreciated, and accurate, economical repair with tips on how to prevent repeat problem. Pleasant/competent people. Quite satisfied. More
by Maz3
Other Employees Tagged: Amanda Young, Caitlin Landis
July 23, 2020
Great service with car wash. Plenty of room to wait inside or outside in shade. Was updated about status of car. Easy access to get to service. inside or outside in shade. Was updated about status of car. Easy access to get to service. More
by MIRAP99
Other Employees Tagged: John Sell , Colleen Celec, Mike Fontaine
July 22, 2020
Great customer service, fast, a Loaner is always available should you need it and they're very transparent about the work being done on your vehicle, the videos are an excellent touch too! available should you need it and they're very transparent about the work being done on your vehicle, the videos are an excellent touch too! More
by Jose Ortiz
Other Employees Tagged: Steve
July 22, 2020
Thoughtful, kind and nice! Great video and great job done! Very clean also! Already scheduled my next appointment for my inspection this coming November! Much Thanks! done! Very clean also! Already scheduled my next appointment for my inspection this coming November! Much Thanks! More
by JOHNNYMASDABEST
Other Employees Tagged: Amanda Young, Caitlin Landis
July 20, 2020
Service for PA Inspection Service was acceptable. I don't have anything more to say. I think that a review that requires a 25 word minimum is asinine and if this requirement Service was acceptable. I don't have anything more to say. I think that a review that requires a 25 word minimum is asinine and if this requirement remains, please do not send me any more requests for review. More
by DIANERYB
July 18, 2020
The service people Picked upon an issue I missed. Nice customer focused group. All were friendly and professional. Was very pleased with the service and the precautions they took. customer focused group. All were friendly and professional. Was very pleased with the service and the precautions they took. More
by dogbudd
Other Employees Tagged: Amanda Young, Vinny Denardo, Caitlin Landis , Brent Freid
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